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SRT Maintenance - Landline Calling Features and Security Panel Information

SRT Network Upgrades Impact Landline Calling Features and Security Panel Volume

07/17/2017

SRT is upgrading our network and throughout this process, customers will be notified of their upgrade period with an automated call from SRT to our customer's landline phones. SRT will also post updates on our social media sites.

Landline customers calling features may be affected so information is below regarding the calling features affected by the upgrade.
SRT Security System, LifeSentry and PERS customer instructions are also below. 

Security Systems:
Your panel will make a sound. This is not a security alarm system, rather it is a beep on your panel itself. These instructions inform you how to adjust your panel volume. 

Security Customers with a Touch Screen Panel - Maintenance instructions to turn panel volume down:

Press "Home" (The House button)
Press "Security"
Press "More"
Press "Settings"
On the Volume slider, turn the volume down by sliding your finger to the left.


Life Sentry Customers:
There is a green information light on the top of the unit. If this light is blinking green, there is something wrong. Check the error message by holding the gray button on the back of the pendant for 4 seconds. Or, contact the Service Center at 701-839-2121 to speak with a representative.

PERS System
:
Verify you have dial tone by picking up your landline phone.
A PERS System has a check mark on the unit. If the check mark is blinking, contact the Service Center at 701-839-2121.

Landline Calling Feature Changes:
Slight modifications in calling features have changed and while the star code may be the same, we want customers to be aware of which calling features are affected by the upgrade. Those features are:
Anonymous Call Rejection
Call Forwarding
Call Forward Remote Activation
Call Wake-Up
Simultaneous Ring (SIM Ring)
PIN Changes for SIM Ring and Call Forwarding
Speed Call 8
Speed Call 30
Continuous Redial/Automatic Callback
Selective Call Forwarding
Selective Call Acceptance
Last Call Return/Automatic Recall
Distinctive Ring Call Waiting - also known as Priority Call
Selective Call Rejection
Custom Ringing
Customer Originated Trace

NOTE: Call Waiting, Cancel Call Waiting, and Call Waiting Caller ID did not change. The 2018 SRT Directory will have these instructions as well in the front of the phone book.

Step-by-step Instructions:

Anonymous Call Rejection

You can reject incoming calls from calling parties who choose to keep their number private. The calling party will receive an announcement informing them that “the party you are trying to reach is not accepting calls from private numbers.” The calling party also hears “reverse your number privacy and try again.”

To enable Anonymous Call Rejection, listen for dial tone and dial *77.

To disable Anonymous Call Rejection, listen for dial tone and dial *87.

 

Call Forwarding

Forward calls from your landline telephone to another phone.

To activate Call Forwarding:

  1. Lift the handset, listen for dial tone and dial *72.
  2. Dial the number you want your calls to be forwarded to. Speed Calling codes may be used if you have this feature.
  3. Listen for a two-beep confirmation tone, indicating that call forwarding has been activated, then hang up.

To deactivate Call Forwarding:

  1. Lift the handset, listen for the dial tone and dial *73.
  2. Listen for a two-beep confirmation tone, indicating that call forwarding has been disabled, then hang up.

*META customers do NOT hear one short ring each time a call is forwarded.

*You can still make outgoing calls from the phone.

*To change the number your calls are forwarded to, disable the feature and set it up again.

 

Call Forward Remote Activation

Activate and deactivate call forwarding from another telephone number. You must subscribe to Call Forwarding for this service to work.

Note: Pressing # after each entry will speed up the process.

A four-digit PIN is required for this service. To set PIN number:

This must be done from the landline telephone on which you have Call Forward Remote Activation.

META: Software is being used to randomly generate a PIN. To receive  your new PIN, call SRT at 858-1200.

To change your META PIN:

  1. Listen for the dial tone and dial *319.
  2. You will be prompted to enter current PIN followed by the “#” sign.
  3. You will be prompted to enter your new four-digit PIN.
  4. You will hear, “Your PIN has been successfully changed to XXXX.” (PIN is repeated)

To activate Call Forward Remote Activation:

  1. Dial the following telephone number to access the Call Forward Remote Activation line: 418-0000.
  2. Enter your 10-digit phone number that has remote activation service, followed by the PIN number.
  3. Dial *72 and the telephone number where you want your calls forwarded (include area code if necessary).
  4. To confirm, dial 1 and hang up.

To deactivate Call Forward Remote Activation:

  1. Dial the following telephone number to access the Call Forward Remote Activation line: 418-0000.
  2. Enter your 10-digit phone number that has remote activation service, followed by the PIN number.
  3. Press *73 and hang up.

 

Call Wake-Up/Regular Reminder Calls

Your telephone can be used as an alarm clock.

How to use:

  1. Lift the handset, listen for dial tone and dial *314.
  2. Listen for dial tone after voice prompt instructions, then enter the time using 24 hour military time format, followed by *.
  3. Listen for dial tone after voice prompt instructions, then enter the option code that represents when the reminder call is desired, followed by #.

Option Codes:

1 = Monday

2 = Tuesday

3 = Wednesday

4 = Thursday

5 = Friday

6 = Saturday

7 = Sunday

8 = Every Weekday

9 = Every Day

  1. Receive confirmation for which time and day(s) have been programmed. Then caller hears dial tone.
  2. META does not enable customers to set the number of rings. The phone will ring until answered. When answered, the customer will hear, “This is your reminder call.” Dial #317 to check existing reminders.

To Cancel a Wake-Up Call:

  1. Lift the Handset, listen for a dial tone, and dial *315 to disable all reminders, or *316 to disable one reminder.

Simultaneous Ring (SIM Ring)

Program additional telephone lines to ring at the same time with SIM Ring. For example, a call made to your home can ring your wireless phone, office phone and lake cabin all at the same time. The first one to answer accepts the call.

To enable/disable the SIM Ring service, you must use the handset that is programmed with SIM Ring.

To enable META SIM Ring, dial *361.

To disable META SIM Ring, dial *362.

 

PIN (Personal Identification Number) Changes for SIM Ring and Call Forward Remote Activation

This must be done from the phone line programmed with the feature(s) requiring a PIN, i.e.; Call Forward Remote Access and SIM Ring.

  1. Listen for dial tone and dial *319 to access the main menu.
  2. The voice prompt will say “Please enter your current PIN followed by the number sign key”- Enter current PIN using key pad and #.
  3. The voice prompt will say, “Please enter your new four-digit PIN followed by the number sign key.” Enter new four-digit PIN using key pad and #.
  4. Automated voice will provide a confirmation message stating the new four-digit PIN. This message is played twice.  

 

Speed Call 8

Call your 8 most frequently dialed numbers quickly, easily and accurately.

To store or change your Speed Call Numbers:

  1. Listen for dial tone and dial *74.
  2. Dial the Speed Call Number (2 through 9) you have selected and the complete telephone number it will represent (example: 2 + 555 +1111), then press the # button. Remember to include the 1+ area code for long distance entries.
  3. Repeat the above steps for each number to be stored.

To use a Speed Call 8 Number:

  1. Listen for a dial tone and dial the 1-digit number (2 through 9) that represents the stored phone number.

Speed Call 30

Call your 30 most frequently dialed numbers quickly, easily, and accurately.

To store or change your Speed Call Numbers:

  1. Listen for dial tone and dial *75.
  2. Dial the Speed Call Number (20 through 49) you have selected and the complete telephone number it will represent (example: 20 + 555 + 1111), then press the # button. Remember to include the 1+ area code for long distance entries.
  3. Repeat the above steps for each number to be stored.

To use a Speed Call 30 Number:

  1. Listen for a dial tone and dial the 2-digit number (20 through 49) that represents the stored phone number.

Continuous Redial/Automatic Callback

Keep redialing busy numbers and be notified when the line becomes available.

Note: You may place other calls while Continuous Redial attempts to reach a busy number.

You may hear “The number you are trying to reach cannot be handled by automatic callback.”

To enable Continuous Redial:

  1. After calling a number and reaching a busy signal, hang up. Lift the handset again and listen for the dial tone and dial *66. You will hear a message indicating that you have activated the service. Hang up.
  2. Your phone will continue to call the busy line for up to 30 minutes.
  3. A distinctive callback ring alerts you when the line becomes free. When you hear the distinctive ring, lift the handset and wait for the called party to answer.

To disable Continuous Redial:

  1. Listen for the dial tone and dial *86.
  2. Listen for the confirmation message and hang up.

Selective Call Forwarding

Create a list of up to 10 specific telephone numbers from which calls will be forwarded to a number of your choice. When someone on the list calls, their call will ring at the forwarding number. All other calls not included on the Selective Call Forwarding list will ring to your line as usual.

To use Selective Call Forwarding:

  1. Listen for dial tone and dial *63 to access the main menu.
  2. Continue following the prompts to establish your list.
  3. Press 3 to turn the service on/off.

Selective Call Acceptance

Screen incoming calls by creating a list of up to 10 telephone numbers from which you are willing to accept calls. Calls from telephone numbers not included in your list will receive an announcement informing them that you are not accepting calls at this time.

To create your Selective Call Acceptance list:

  1. Listen for the dial tone and dial *64 to access the main menu.
  2. Continue following the prompts to establish your list.
  3. Long distance numbers must be programmed as a “private” entry immediately after the call takes place. Listen for dial tone and dial *64 followed by #, 01, #.
  4. Press 3 to turn the service on/off.

Last Call Return/Automatic Recall

Dial the last number that called you.

Note: You may hear a message stating “The number you are trying to reach cannot be handled by automatic recall.”

To enable Last Call Return:

  1. Listen for dial tone and dial *69. You will hear a message describing the steps required to complete the callback.

If the line is busy:

  1. You will hear a message stating the line is busy and how to proceed. Hang up and your phone will continue to place the call every minute up to 30 minutes.
  2. A distinctive callback ring alerts you when the ling becomes available.
  3. Pick up the handset and wait for the called party to answer.

To disable Last Call Return:

  1. Listen for dial tone and dial *89. You will hear a recording stating that Last Call Return is deactivated.
  2. Hang up.

Distinctive Ring Call Waiting – also known as Priority Call

Create a list of up to 10 specific telephone numbers from which calls will ring in a unique pattern. When someone on your list calls, their call will ring with a different tone. If you are on the phone and another caller from your list calls, the Call Waiting tone will differ from a regular Call Waiting beep. All other calls not included on your Distinctive Ring Call Waiting list will ring to your line as normal.

Note: You must subscribe to Call Waiting for this service to work.

Area limitations may apply when establishing your list.

 

To activate Distinctive Ring Call Waiting:

  1. Listen for dial tone and dial *61 to access the main menu.
  2. Continue following the prompts to establish your list.
  3. Press 3 to turn the service on/off.

 

Selective Call Rejection

Create a list of up to 20 telephone numbers from which you do not wish to receive calls. Calls from telephone numbers included in your list will receive an announcement informing them that you are not accepting calls at this time. Blocked callers will hear, “We’re sorry. The person you are calling is not currently accepting calls from you.”

Note: Area limitations may apply when establishing your list.

Selective Call Rejection takes precedence over Selective Call Forwarding and Anonymous Call Rejection.

To create your Selective Call Rejection List:

  1. Listen for the dial tone and dial *60 to access the main menu.
  2. Continue following the prompts to establish your list.
  3. Long distance numbers must be programmed as a “private” entry immediately after the call takes place. Listen for dial tone and dial *60 followed by #, 01, #.
  4. Press 3 to turn the service on/off.

 

Custom Ringing

Custom Ringing allows two additional phone numbers to be assigned to a main line. A unique ring is assigned to each number. Ring patterns can be switched around.  

Note: SRT Customer Service will set this service up.

An example of how Custom Ring is used would include 1 main line & 3 Teen lines.

If the main telephone number is dialed, the first teen line can be set with Distinctive Ring 2, the second teen line can be set with Distinctive Ring 3, and the third teen line can be set with Distinctive Ring 4.

Called Party with Call Waiting Hears:

Normal Single Beep

2 Short Beeps

3 Short Beeps

Short Long Short Beeps

Called Party hears:

Normal Ring

Long Long

Short Short Long

Short Long Short

 

Customer Originated Trace

Trace harassing calls and at your request; your local law enforcement agency will investigate. This should only be used to trace life threatening calls or calls which are of a harassing nature in which you may want to press charges.


To enable Customer Originated Trace:

  1. When you receive a harassing or threatening call, hang up. Immediately pick up the handset and listen for the dial tone.
  2. Dial *57 and listen for a message indicating that you have successfully activated the tracing feature.
  3. Hang up.
  4. The number you traced will be recorded at the telecommunications provider. If you decide to follow up on the matter, you will need to work directly with your local law enforcement agency for further investigation.

Note: The traced number will only be available to your local telecommunications provider. It will be provided to local law enforcement only after a formal request is made to them. Under no circumstances are traced numbers provided directly to telephone subscribers.

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