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How do I set up email on a smartphone?

Below are three different ways to set up your SRT.com or Minot.com email on a smartphone. Use the method that best suits your needs. Customers should be mindful of the following when choosing a setup method:

  • The number of devices they use to check their email account
  • Where messages should be stored
  • The 60 MB storage limit
  • Outgoing email is limited to devices that are connected to the SRT Wireless data network or to Wi-Fi from an SRT Broadband Internet Service or devices using Mobile Webmail.

Mobile Webmail
Mobile Webmail is recommended for any smartphone with service from a wireless carrier other than SRT. Even SRT Wireless customers may prefer the Mobile Webmail option if they frequently find themselves using Wi-Fi from a non-SRT Internet service or use Desktop Webmail. For assistance with Mobile Webmail please contact the SRT Internet Helpdesk at 701-858-7873.
Using your smartphone...

  • Open the web/Internet browser
  • Navigate to http://webmail.srt.com/zimbra/m
  • Enter your email address and password
  • Select the Mobile version of Webmail
  • For convenience, click "Remember me on this computer" then login
  • Bookmark the site or Add to Home Screen
  • If you created a bookmark, create a shortcut of that bookmark for a more "app-like" experience.

Now you need only visit your bookmark in your browser or tap the shortcut and tap the Login button to immediately access AND send SRT email.

IMAP Setup
IMAP configuration is useful when multiple devices are used to access the same email account because messages remain on the server until deleted or moved to a devices local folder. See the Help section of your email software for local folder options. If you set up your smartphone using IMAP, make certain that all other devices are also configured for IMAP so your email messaging experience is consistent from one device to the next. For assistance with IMAP configuration please contact the SRT Internet Helpdesk at 701-858-7873.
The email app on an SRT smartphone will need the following information to be set up correctly*

  • Your email address and password
  • Your username is your full email address
  • Incoming email server: imap.srt.com or imap.minot.com depending on your email address
  • Outgoing email server: smtp.srt.com or smtp.minot.com depending on your email address
  • Sign-in is required for the outgoing mail server

Note: When you choose your email checking frequency, keep in mind that the more often your phone checks your email, the more battery you'll consume and the more data from your data service plan will be used.

POP3 Setup
Although it may not be ideal for a smartphone, POP3 configuration may be used when a single device is used to access the email account because messages are immediately removed from the server and reside on the customer’s device until deleted. However, iOS devices and some others offer additional POP3 features for multiple devices accessing a single account. If you set up your smartphone using POP3, make certain that your phone has enough storage capacity for the messages you will be saving. For assistance with POP3 configuration please contact the SRT Internet Helpdesk at 701-858-7873.
The email app on an SRT smartphone will need the following information to be set up correctly*

  • Your email address and password
  • Your username is your full email address
  • Incoming email server: pop3.srt.com or pop3.minot.com depending on your email address
  • Outgoing email server: smtp.srt.com or smtp.minot.com depending on your email address
  • Sign-in is required for the outgoing mail server

Note: When you choose your email checking frequency, keep in mind that the more often your phone checks your email, the more battery you'll consume and the more data from your data service plan will be used.

*Please note that even an SRT smartphone that switches to a Wi-Fi connection from a non-SRT Broadband service will not be able to send messages using the email app.

How can I forward my email to another address?

Visit Webmail at srt.com and log in to your inbox. Open your Preferences. Click the Mail tab under the Received Messages section. Enter the email address you wish to forward a copy of your email messages to.

What is the mail server information I need to set up my email client? (Outlook Express, Thunderbird, etc.)

To set up your email software, such as Outlook Express, you will need the following information.

  • Username: Your SRT Internet Username
  • Password: Your SRT Internet Password
  • Email Address: Your SRT Internet Username@srt.com
  • Incoming (POP3) Mail Server: pop3.srt.com
  • Outgoing (SMTP) Mail Server: smtp.srt.com
  • Your outgoing mail server requires authentication

For further assistance, local technical support is available by calling 858-7873 or 1-800-203-6229. Help is available 24 hours a day and 7 days a week.

How large of an email can I send or receive?

To protect the functionality of mailboxes belonging to those with slower Internet connections and to avoid potential complications related to filling up a mailbox with sent items, the maximum message size is 25 Megabytes

Protect Yourself

What is Spam & how do I avoid it?

From the recipient's point-of-view, spam is simply junk email. Another name for it is unsolicited commercial email (UCE). Messages are typically sent to a list obtained by companies that specialize in creating email distribution lists. Spam is roughly equivalent to unsolicited telephone marketing calls except that the user pays for part of the message since everyone shares the cost of maintaining the Internet. Spammers typically send a piece of email to a distribution list in the millions, expecting that only a tiny number of readers will respond to their offer.

SRT provides customers with an email filtering technology with complete email intrusion prevention, effectively eliminating threats before they impact customers. Customers can control the filter themselves by visiting http://edgewave.srt.com and logging into their Email Dashboard.

The filters used by SRT can block most junk email from reaching your inbox. A few unwanted messages can still get through. Follow these steps to personalize your filter policies:

  • Go to edgewave.srt.com and log in to your Personal Email Dashboard. Select the Policies tab. This tab displays your current settings. You can change a setting for most filtering categories by selecting a different option from the drop-down list to the right of the message type.
  • Depending on how aggressively you want to filter your email, you can configure each of the filtering categories to block the messages (delete them immediately), quarantine the messages for review, forward the messages to your mailbox with a tag in the subject line, or allow the messages to pass directly to your mailbox without a tag.
  • If you have a legitimate sender with a consistent "from" address that you do not want to receive further email from, you can add an entry (email address or domain) to the Enemies blacklist
  • With thousands of decoy mailboxes typically the system will identify and block new spam campaigns within minutes. If you continue to receive spam, please forward samples as attachments to spam@edgewave.com.
What is phishing and how do I protect myself from it?

Phishing (pronounced "fishing") is a scam where the perpetrator sends out an email message that appears to come from a well known business, such as eBay, PayPal, MSN, Yahoo, BestBuy, CitiBank and America Online, in an effort to phish for personal and financial information from the recipient. There have also been attempts to get SRT customers to share their email address and password. And unfortunately, some customers have obliged.

The Federal Trade Commission (FTC) warns users to be suspicious of any official-looking email message that asks for updates on personal or financial information and urges recipients to go directly (don't use the links given in the suspicious message) to the Web site of the company to find out whether the request is legitimate. If you suspect you have been phished, forward the message touce@ftc.gov or call the FTC help line, 1-877-FTC-HELP.

Why am I getting returned mail messages when I didn't send the message?

Most likely, your email address has been spoofed. Meaning, someone has sent email to others and listed your email address as the return address. Although this is not a security breach, it is poor etiquette.

What is Sypware and Adware and how do I fight it?

Spyware is programming that is put in someone's computer to secretly gather information about the user and relay it to advertisers or other interested parties. Spyware can get in a computer as a software virus or as the result of installing a new program.

Adware is software designed to serve in advertising and can usually be thought of as spyware because it almost always includes components for tracking and reporting user information, just like spyware. Adware is a common cause for pop-up advertisements and homepage hijacking.

Spyware and Adware are usually controlled the same way. A couple of the popular applications are Ad-Aware and Spybot. Anti-spyware/adware is now frequently included in popular anti-virus applications such as TechHome.

Should I have anti-virus software or a firewall?

Absolutely! This has been a very common question since SRT introduced email filtering services. As effective as the SRT filters may be, they are only filtering email and not any other avenues that viruses may travel. A disk or CD created on another computer and used on yours can carry a virus. Only up-to-date anti-virus software such as TechHome can control that possibility. Whether you suspect an intrusion or not, a firewall is a good idea. There are many options for firewall solutions, including TechHome.

How do I control pop-up advertising?

Adware is a common cause for pop-up advertisements and homepage hijacking. Anti-spyware/adware is now frequently included in popular anti-virus applications such as TechHome.

How do I avoid objectionable material such as pornography?

SRT offers TechHome which provides Parental Controls in addition to virus protection, spyware blocking and several other security features for Windows-based computers.

Equipment & Networking

Can I set up a VPN on my SRT Internet?

SRT permits the use of VPN connections so long as they are used in accordance with our applicable terms of service and policies. For help setting up, using, or troubleshooting your VPN connection, please contact your VPN provider.

What modems are approved for use?

SRT utilizes several technologies, therefore, the modem required for service is provided by SRT at no additional fee.

I have a router, do I still need a modem?

Yes, you will require an SRT modem. Fortunately, SRT will provide the modem required for service. The modem is also a router which will allow you to share your Internet service in your home or office.

How do I upload files to my personal web server space?

There are several software clients that you can use to upload files to your free personal web space. Each client is a little different but, the information you need to use them is relatively the same.

  • Host name: ftp.srt.com
  • Host type: Automatic if available, otherwise UNIX
  • Remote Site Folder: not applicable
  • Username: Your SRT Internet Username (user@srt.com for example)
  • Password: Your SRT Internet Password

It is also possible to use a web browser as a client to move files from your computer to your personal web space. Simply enter ftp.srt.com into the address field, enter your username and password when prompted and begin dragging files from your computer to your server space. Note: there are no special folders necessary for publishing your site.

Note: If you are building a web site, your 'home' page should be named index.htm or index.html. When referring to files from your web pages and naming your web files, also note that the web server is case sensitive.

Once you have successfully uploaded your files, take a look at your accomplishment by visiting your site at...

http://www.srt.com/~user (www.srt.com/~jdoe for example)