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Understanding Your Statement

The sample bill shown here explains your billing statement. Based upon the SRT services you have, your statement may have more or less pages that aren't represented in this sample.

Page 1

A. The bill header section is a quick way to look at the previous and current amount due along with any payment or adjustments that occurred in the past period.

B. The Bill at a Glance column is a summary including your previous balance, current service types and charges, and total due.

C. The Message Center contains important messages and notices from SRT.

D. Remit payment stub to tear off and include with your payment.

Page 2

E. The Monthly Usage section explains charges associated with each service you have and may extend to several pages. Services and taxes may include:

Telephone Service is your basic dial tone line charge which is billed one month in arrears.
Federal Tax is imposed on the customer by the Federal Government for certain communications services. Congress determines the tax rate and the services that apply. The tax is intended to tax services that allow you the ability to communicate to other subscribers of the telecommunications network.
State and/or City Taxes apply to local telephone service and intrastate toll service. The rates for city sales taxes vary.
Local Service GRT (Gross Receipts Tax) is assessed by the state based on SRT's revenues. This tax is passed on to the state for support of local schools, townships and counties.
Custom Calling & Star Services may be listed.
Local Number Portability (LNP) end user fee is collected to cover the cost of providing customers the ability to switch service providers while retaining the same telephone number at the same location. It also covers the cost for all customers to have the ability to call other customers that have ported their telephone numbers. The LNP end user fee is applied to all SRT customers.
Wire Maintenance is an added service that protects you from the cost of a repair call for wiring or phone jacks.

F. Please send us any change of address information on this form. It also allows you to make a credit card payment or an ACH/EFT payment: please remember to sign the form before mailing it to us. Remember to check the box below your signature if you want us to set up a recurring payment using the information you provide.

Page 3

Mandatory fees and other services are listed.

G. Mandatory Fees

E911 charges are collected each month for states, counties and cities to fund emergency service communication systems (E911 or 911). The surcharge is imposed upon each access line within a 911 service area.
Federal Subscriber Line Charge is a charge proposed and authorized by the Federal Communications Commission, for providing access to and maintenance of the local network.
Federal Universal Service Charge (FUSC) supports the telecommunications needs of consumers living in high-cost areas, low-income households, schools, libraries, and rural healthcare providers.
Telecommunications and Wireless Relay Service surcharge funds a statewide program to provide telecommunications services to residents who have communications disabilities, such as hearing or speech. More info

H. Data, Cable TV, and Wireless Features and Services include the services you subscribe to plus any applicable fees and taxes on those services.

Page 4

I. The long distance detail legend indicates the type of call that was made from your phone as well as any Optional Calling Plans that were applied to the call.

J. Specific toll detail is provided in this section. Applicable taxes are listed with the subtotals and totals.

Home » Help and Support

Popular Help and Support FAQ's
Q. How do I change my Internet and email password?

A. To change your password, visit the SRT Internet Password Utility. Note: your email password may also your password for connecting to SRT Internet.

Q. How do I understand my billing statement?

A. Understanding Your Statement

Q. How can I test the speed of my internet connection?

A. Speed Test

Help and Support FAQ's by Topic

Home » Company

SRT Communications located in Minot, North Dakota is the state's largest telephone cooperative. SRT has served the telecommunications needs of north central North Dakota since 1951, employs more than 200 people, and serves over 48,000 customers.

SRT maintains a fiber optic, copper and wireless distribution and access network to provide essential and advanced communications. As a leader in deploying enhanced telecommunications services, SRT provides broadband and dial-up Internet services, wireless service and Cable TV as well as traditional telephone, leased line, frame relay, voice mail and long distance services.

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Give us a call

701-858-1200
or 1-800-737-9130
(24 hours a day/7 days a week/365 days a year)

Visit Our Retail Store

SRT Connections Retail Store
1400 20th Ave SW
Minot, ND 58701

Hours:
Monday - Friday
9:00 AM - 6:00 PM
Saturday
9:00 AM - 5:00 PM

Corporate Office

3615 North Broadway
Minot, ND 58703

Hours:
Monday - Friday
8:00 AM - 5:00 PM

Report Trouble or Repairs

611 or 839-2121

North Dakota One-Call

811 (Please call 48 hours before digging)