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CUSTOMER ALERT
CUSTOMER ALERT
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 The Better Business Bureau (BBB) has issued a warning about a new scam that happens in the physical world, but starts online. Here’s how it works: You receive a call from someone claiming to be trying to deliver a package to you. Given how frequently many people order items online for home delivery, this lie would be easy to believe. (The scammers have a back-up lie ready to go if you say you haven’t ordered anything recently: The package is a gift.) The caller than asks you to verify personal information or give them your credit card number to “reschedule the delivery.”
This communication may also be in the form of an email message in which you’re asked to click a link “to track your package,” though the link actually activates the installation of malware on your computer. This malware can also be used by the scammer to gain your personal information.
Once the scammers have your private data, they find ways to use it to steal your money or your identity. Here’s how to stay safe:
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Short Tutorial/FAQ
Short Tutorial/FAQ
Question: The other day my mom hinted that she was the victim of a scam. I think she was embarrassed, and I don’t want to make her feel incompetent by offering to help. But I can’t just sit back and do nothing. How do I protect her and my dad without offending them?
Answer: You’re smart to think about your response before moving forward, and you’re already aware of one of the potential pitfalls of this situation: making your parents feel bad for being a victim. Unfortunately, there are many creative scammers out there who have no problem victimizing people like your parents. They can include professionals (such as contractors) with ill intentions, “friends” with ulterior motives, or companies that charge sky-high rates. Fortunately, you have a number of ways to proceed:
Answer: You’re smart to think about your response before moving forward, and you’re already aware of one of the potential pitfalls of this situation: making your parents feel bad for being a victim. Unfortunately, there are many creative scammers out there who have no problem victimizing people like your parents. They can include professionals (such as contractors) with ill intentions, “friends” with ulterior motives, or companies that charge sky-high rates. Fortunately, you have a number of ways to proceed:
- Talk about the scam that already happened. It could be your parents just need some education about the way scammers operate, especially if the scam happened online. For example, were they told they won a contest? Help them see the logic of not being able to win a contest they never entered.
- Review common indicators of possible scams. These include letters or phone calls claiming the victim must “act now” to avoid some kind of catastrophe, calls from people trying to help them with problems that don’t exist, or contacts from government agencies claiming to need personal information for some reason.
- The elderly may feel lonely, and are therefore more willing to trust people who pay attention to them. Remind them that, even for adults, it’s not smart to talk to strangers.
- Ask your parents if they would be open to granting you online access to their financial accounts so you can help them monitor any shady activity. Help them check their credit reports through AnnualCreditReport.com.
- Put your parents’ contact information on opt-out lists with the Direct Marketing Association.
- Call or visit your parents regularly, let them know you’re open to listening to their challenges without judgment, and look for any signs people are taking advantage of them.
