JOIN OUR TEAM

Are you interested in the customer service field and looking for a career in a positive work culture? SRT, the area’s leading high-speed internet provider, has an opportunity for you!

SRT is seeking a Network Operations Engineer to join our team. The Network Operations Engineer will be responsible for the installation, commissioning, configuration, security, and operations of network infrastructure per standards which minimizes interruptions to customer service.  Coordinates with the appropriate entities during maintenance and restoration actions/activities.

We are committed to promoting work/life balance and integration by investing significantly in employee-friendly policies and practices. Whether you are looking to start, make a change, or advance your career, find your path at SRT!
 
Key Responsibilities: (not an all-inclusive list)

• Collaborates with other groups on initial network design and subsequent network changes to ensure changes are feasible and scalable within existing operational parameters.
• Analyzes and trends system software errors, audits, and logs and takes corrective action.
• Develops and executes maintenance plans to aid in prevention of software/hardware failures.
• Analyzes network trouble reports and takes corrective action.
• Creates Standard Operating Procedures (SOPs) and Maintenance and Operations Procedures (MOPS) for peers and lower-level technical staff.
• Utilizes Operational System Support (OSS) logs and other associated system performance tools to ensure superior levels of service and comply with Service Level Agreements (SLAs).
• Produces periodic reports of service exceptions, general health, and network performance.
• Assists in the development and maintenance of Network Operations standard operating, escalation, and notification procedures.
• Supports other work groups attempting to correct faults and provides interface with vendor support.
• Supports and performs configuration of new equipment, lab testing, and network level configuration.
• Research new network related services and determines software options and software design required to implement.
• Reviews, coordinates, and implements software loads and updates.
• Analyzes network task orders and service orders and makes necessary software changes.
• Assists co-workers in performing complicated or unprecedented tasks.

Required Education/Experience/Skills:

• Work requires excellent communications skills, both oral and written form.  The oral skills are necessary to provide technical support to others and share information with co-workers.  Written skills are necessary to communicate technical updates to others in the company. 
• The work requires a strong knowledge in voice and data networking architectures and personal computers. 
• The work requires technical aptitude and analytical skills to understand the network and interpret the impact or consequences of faults and failures. 
• Ability to work with constant interruptions from unscheduled events such as internal and/or external customer demands or network events. 
• Work requires good problem-solving skills and ability to control and manage several projects simultaneously and prioritize accordingly.
• Associates or bachelors STEM degree.
• Minimum of two years’ on-the-job training would be needed to gain knowledge on SRT’s network, technologies, policies, and procedures.
• Certification of MTCNA, Net+, Security+ or higher is required within six months of hire.
• 3+ years’ experience in Data Networking or Telecommunications Switching with work experience in one or more of the following areas:
  • Medium to large scale Ethernet Networks
  • FTTP Access Networks
  • SONET
  • Class 4/5 Switching
  • Database Management
  • Linux/Unix Administration
• Basic competency in at least one of the following languages is preferred:
  • PERL, PHP, C++, Java or Ruby