JOIN OUR TEAM

Essential Duties/Responsibilities:

Monday-Friday; 8AM-5PM

• Processes monthly billing for telecommunications services using the company billing system, ensuring timely and accurate invoices.
• Maintains accurate records for all automatic customer payments and assists customers in setting up automatic payments.
• Maintains credit and collection records, performs collection functions, and makes outbound collection calls to collect past-due amounts on active and inactive accounts.
• Maintains accurate records of payment arrangements and ensures payments are received as scheduled.
• Initiates disconnect for non-pay orders, reconnect orders, and permanent disconnect orders.
• Evaluates delinquent accounts to determine uncollectible status and refers eligible accounts to collection agencies.
• Issues credit refunds and processes bankruptcy claims.
• Maintains accurate capital credit records and helps customers with unclaimed capital credits inquiries.
• Processes annual directory advertising service orders and maintains accurate directory advertising records.
• Investigates and maintains records for expired and soon-to-expire credit card applications.
• Participate in ongoing training to keep abreast of technical developments and the skills needed to perform the job.
• Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Required Skills/Abilities:

• Work requires excellent communication and teamwork skills to provide superior experience for customers and co-workers.
• Work requires the ability to use multiple software systems with efficiency, attention to detail, and accuracy.

• Ability to learn and maintain product knowledge to assist customers and process billing records accurately.
• Work requires ability to maintain records with accuracy.
• Work requires knowledge of state and federal laws regarding credit and collection procedures.