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Current Openings
Network Operations Specialist
Wednesday-Sunday; 9:15 p.m. to 7:15 a.m. (Night Shift)
Role Purpose:
Under general supervision, uses monitoring methods and performance measurements to ensure and report on the integrity of network availability and network performance. Coordinates with the appropriate entities during maintenance and restoration actions/activities. Maintains the network software for customers wireline and broadband including, installs, removes, adds, moves, and changes. Maintains other database records as required. Performs provisioning, testing and troubleshooting as required.
Required Skills/Abilities:
- Work requires excellent oral and written communications skills to provide technical support to others, share information with co-workers, and to communicate through written technical updates internally.
- Possess the ability to understand and maintain a strong knowledge in voice and data networking architectures and personal computers.
- The work requires technical aptitude and analytical skills to understand the network and interpret the impact or consequences of faults and failures.
- Work requires good problem-solving skills, ability to manage several projects simultaneously, and perform work while dealing with interruptions.
- Work requires the ability to work varied shifts as this position requires 24-hour coverage.
Education and Experience:
- High School Diploma required.
- College education with concentration in mathematics, computer science, information technology, and/or telecommunications preferred.
- Certifications of Net+ and A+ or higher are preferred or actively working towards completion within two (2) years of acquiring this position.
- One- or two-years telecommunications or data networking industry experience would be beneficial.
- A minimum of 2 years of on-the-job training would be needed to gain knowledge of SRT’s network, technologies, policies, and procedures.
- Completion of required training on Mikrotik and Wireshark.
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Possible eye strain due to work using computer terminals.
- Must be able to lift twenty (20) pounds at one time.
