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SRT Customer Service Representative Receives Eagle Award

SRT Customer Service Representative Receives Eagle Award

News_eagleawardAS
SRT Communications Customer Service Representative Allyce Scheresky closed out 2023 by receiving an Eagle Award from the Minot Area Chamber EDC. The Eagle Award recognizes excellence in customer service and the recipients must be nominated to receive this award.
 

When Allyce’s nominator was having issues with their phone, Allyce was there to help! She was able to aid in getting the problem fixed, all while keeping a cheerful attitude. Allyce’s nominator was especially appreciative of her understanding and reiterated that she was great because she “didn’t make [them] feel foolish for having the problem.”

Congratulations, Allyce, for this well-deserved recognition, and thank you for taking great care of our customers!

CUSTOMER ALERT

CUSTOMER ALERT

Customer Alert – Be Suspicious of Free Gift Card Offers

BE SUSPICIOUS OF FREE GIFT CARD OFFERS The word “free” gets people’s attention and can cause them to act impulsively. Scammers take advantage of this weakness by sending bulk phishing emails that promise a free gift card if you provide personal information.

For example, scammers impersonate legitimate companies such as Amazon and say they’ll send you a $200 gift card as a reward for being a loyal customer. Or they may announce you were randomly selected as the winner of the gift card prize. All you must do, according to the email, is provide your credit card information to cover a small “handling fee.”

If you provide the requested information, you’ll likely see unwanted charges on your credit card account. The one thing you won’t see is the gift card you were promised.

To avoid becoming a victim, keep this old saying in mind: “There’s no such thing as a free lunch.” Companies usually don’t give away something for nothing, especially through a bulk email. If you receive an email about a free gift card, look for indications the offer is bogus — misspellings, bad grammar, or a suspicious email address. Never give out personal financial information in response to an unsolicited email from an unverified source.

CUSTOMER ALERT

CUSTOMER ALERT

CUSTOMER ALERT – SCAM MESSAGES CLAIM TO BE FROM AMAZON

Watch Out For Charity Scams In 2022, the Better Business Bureau reported 202 scams related to Amazon Prime and 186 scams that mention Amazon “account deletion, suspension, closure, or locking.” These scams continue to be common, so be suspicious if you receive a message that claims to be from Amazon.

One of the top scams now is the “Suspicious Activity Scam.” You receive an email or text saying Amazon has suspended or deleted your account due to suspicious activity. You’ll then be asked to “verify your account” by providing your login and password or payment information.

Another scam to watch out for is the “Fake Order Confirmation” message. It refers to a purchase that you didn’t make and says you need to click a link — which is fraudulent and malicious — to confirm or cancel the order.

Amazon recommends these actions to help protect yourself from scams:

Verify your purchases on Amazon. If you receive a message about a purchase, don’t respond to the message or click any link. Instead, log in to your Amazon account or go on your Amazon app to confirm the purchases you’ve made or not made.

Use Amazon first. No matter what the message or call says, use Amazon’s website or app to verify what’s going on.

Don’t give away your information. Amazon doesn’t ask for payment over a phone call, text, or email. It will only ask for payment through the app or on the website.

Be wary of urgency. Scammers will try to create a sense of urgency to persuade you to do what they’re asking without thinking about it.

Research it. If you get a message or call that strikes you as out of the ordinary, type it into Google or your search engine to see if anyone else has reported a similar situation. You can also look it up on Amazon’s website or the Better Business Bureau’s Scam Tracker page.

Contact Amazon. If you’re unsure of what’s being sent to you, stop engaging completely. Contact Amazon directly through the website or app. Do not use an email address or phone number that’s in the suspicious message.

TUTORIAL/FAQ

TUTORIAL/FAQ

Short Tutorial/FAQ – HOW DO I SAVE A SENTIMENTAL VOICEMAIL?


save a voicemail
Question: I have a treasured voicemail from a friend who’s now deceased. How can I save it forever?

Answer: You’re wise to ask this question, since voicemails can randomly disappear from phones due to a flakey voicemail app, accidental erasure, or switching your wireless provider. To prevent the devastating loss of an irreplaceable message, go through a few steps now to save it for good.

Saving voicemails on iPhone:
  • Go to the Phone app and tap Voicemail in the bottom right.
  • Tap on the voicemail you want to save, then tap the share button. It looks like a box with an arrow pointing out of it.
  • You can now share this voicemail via AirDrop, Messages, Mail, Messenger, or WhatsApp.
  • To save the voicemail on your phone, select Add to New Quick Note or Save to Files. You can access the saved message again in either app and play it back at your leisure. Both apps automatically back up the file to iCloud if enabled.
  • To save the voicemail to your computer, select AirDrop, then tap on your computer’s name. Be sure both devices are connected to the same network. On your computer, accept the AirDrop and save the message wherever you want.
Saving voicemails on Android:
Keep in mind steps will vary depending on the model you own. But you can follow some general steps to keep those important messages.
  • Open your Voicemail app or go to the Voicemail section in your Phone app.
  • Tap or tap and hold the message you want to save.
  • In the menu that appears, look for options like Save, Export, or Archive.
  • Select the storage location in your phone to which you would like the message to go, and tap OK or Save.
Once you’ve finished, you can rest easy knowing you won’t lose that treasured voicemail.

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