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SRT COVID-19 Customer Update

SRT COVID-19 Customer Update

Effective Tuesday, June 30, 2020 the FCC’s Keep Americans Connected Pledge expires. However, the FCC has asked service providers to not disconnect customers through the end of July to allow customers who may have past due balances enough time make payment arrangements.

SRT will continue to work with our customers by offering payment arrangements and will not disconnect service through July 31, 2020. SRT is here to meet the continuing broadband needs of our communities as we navigate this disease together.

Thank you for being a customer and continue to check SRT.com for the latest updates.

June 1 2020

Effective Monday, June 1, 2020 the SRT headquarters lobby is open. To continue protecting our customers and employees, we are taking precautions by practicing social distancing and using gloves and/or face masks while assisting walk-in traffic. Hand sanitizing stations are also available. If you feel ill, we ask you refrain from coming in for the time being and instead use one of our other options for bill payment. Or, call us for your service needs.

For your safety and convenience, we will continue to utilize a drop off bin inside our lobby for modems and set top boxes, as well as have customers fill out an equipment return form for a no-contact equipment drop off.

Thank you for your cooperation and continue to check SRT.com for the latest updates.

May 14 2020

In an effort to continue protecting our customers and employees by practicing social distancing, the SRT customer lobby will remain temporarily closed to the public through May 31st. The customer lobby is scheduled to open June 1, pending any changes from federal or state entities.

Technicians have begun to re-enter homes for installs and other services. Prior to entering a home or business, technicians will continue to ask a few basic screening questions to ensure you feel safe in your environment and our technicians are entering a safe space. The screening questions include:

  1. Have you or anyone in your household been sick recently?
  2. Have you or anyone in your household recently had a fever, cough, or other respiratory illness?
  3. Have you or anyone in your household traveled recently that would cause you to believe you’ve been exposed to COVID-19?

SRT has also agreed to extend the FCC’s Keep Americans Connected Pledge through June 30, 2020. This ensures residential and small business customers will not have services disconnected if they are unable to pay due to the coronavirus.

Thank you for your cooperation during these ever-changing times and continue to check SRT.com for the latest updates.

Apr 14 2020

In an effort to adhere to North Dakota Executive Orders and national regulations in this ever changing environment, and to continue to protect our customers and employees by practicing social distancing, SRT has implemented some changes to how we will provide you new or upgraded services at your residence.

The current priority guidelines for new and upgraded residential services established today are:

1) New customers and service interruptions that indicate no working service
2) Upgrades for current customers

We will prioritize the above requests over others, and to protect our customers and technicians, we will enter the home only when necessary. We are establishing temporary installation options whereby the technician can do the installation without entering your home. This may require some assistance from you and our technicians will walk you through that process.

Once the current environment changes and social distancing does not have to practiced, we will go back to your home to install a permanent solution.

Please know we are currently placing a hold on the scheduling of areas not identified as “high-priority” including WiFi assessments, modem moves, and converting customers to our fiber optic service. These customers will be contacted by our Customer Service Team when it is time to schedule.

Keeping our customers and employees safe as we continue to provide service is our top priority. Thank you for your understanding as we work through these changing processes together.

Mar 18 2020

The COVID-19 virus has brought many challenges to businesses, homes and communities. As your local cooperative, we take our responsibility of providing internet and phone service very seriously. SRT has been monitoring the COVID-19 situation and is prepared to keep customers connected, while adhering to local, state and national public safety recommendations.

As a critical communications provider, SRT has been able to work through crisis situations before to ensure business continuity and we are taking necessary action steps during this pandemic as well. We understand the services we provide are valuable to you.

We also recognize that your health and safety, as well as our employees’ wellbeing, is a priority. As of now, we are continuing to install new service and upgrade existing services. Prior to entering a home or business, we will ask a few basic screening questions to ensure you feel safe in your environment and our technicians are entering a safe space.

Our customer service representatives are available to answer calls, email, instant chat or communicate through social media. However, our headquarters office is temporarily closed to the public.

Payment options:

Payment Drop Box locations at srt.com/paymentoptions

*Cash overpayments at drop box locations will be applied as account credit.

Online – srt.com/SmartHub

Pay By Phone – 1-877-495-6835

We continue to offer customer service 24/7 so know that we are here if you need us.

Contact us via:

                        Phone – 701-858-1200

                        Online Chat – chat.srt.com

                        Online – www.srt.com

                        Facebook – https://www.facebook.com/SRTCommunications

                        Email – email@srt.com

Modem Returns:

Drop bin and instructions are located inside the front entry of the SRT Headquarters at 3615 North Broadway.

SRT encourages customers to stay up to date on the COVID-19 situation through the Centers for Disease Control website, which can be found at https://www.cdc.gov/coronavirus/2019-nCoV/index.html.

Thank you for your support as we navigate this disease and work to keep you connected.

SRT ATTENDS RIBBON CUTTING CEREMONY FOR AMUR TIGER RIVER VALLEY HABITAT

SRT ATTENDS RIBBON CUTTING CEREMONY FOR AMUR TIGER RIVER VALLEY HABITAT

SRT is a proud sponsor of the Amur Tiger River Valley Habitat, and we couldn’t be more excited to attend the grand opening of the habitat today! Did you know Amur tigers are solitary creatures by nature? Basically, they’re social distancing pros!
 
This new exhibit is spacious enough to provide three separate yards for each tiger to have their own personal space. Plus, it includes features like catwalks, fountains, pools, and glass viewing to really make an amazing experience for both tigers and zoo goers alike. Congratulations, Roosevelt Park Zoo!
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Tony Best Promoted To Director of Field Operations

Tony Best Promoted To Director of Field Operations

MINOT, ND – SRT is pleased to announce the promotion of Tony Best to Director of Field Operations. In his new position, Best will oversee the supervision of the construction, maintenance, and servicing operations of SRT’s aerial and buried copper and fiber-optic cable facilities, switching and data facilities, service center operations, and safety inspections. Best has been an SRT employee since 1996, holding several positions, most recently as Outside Plant and Splicer Supervisor, which led him to this position.

“Tony has proven himself throughout his career with his willingness to continue his education through lifelong learning and training, and we are certain that he will excel in his leadership role. His hands-on experience will be instrumental, especially with the continuance of the fiber optic network installation across our service territory. We are looking forward to adding him to our executive staff team,” said SRT General Manager/CEO Steve Lysne.

Tony was born and raised in the Towner area, where he currently resides with his family. He is a current council member of the Zion Lutheran Church in Towner and participates in local Ranch Rodeos during the summer months.

Best looks forward to playing an important role in SRT’s upcoming years of staying on the forefront of technology and providing our customers the best possible service. He replaces Tim Burckhard, who retired on May 29th.

SRT Communications located in Minot, North Dakota is the state’s largest telecommunications cooperative. SRT services include Internet, Security, TV, Phone and Business Services and has served north central North Dakota since 1951, employs nearly 200 people, and serves over 40,000 customers.

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NEW EMAIL SYSTEM

NEW EMAIL SYSTEM

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Having Trouble with the New SRT EMail?

We apologize for the inconvenience that the transition to the new SRT email may be causing. We encourage you to contact the 24/7 SRT Internet Help Desk at 701-858-7873 or SRT.com/chat for personal help from a local technician.

The Internet Help Desk is experiencing increased call volume, but will return your call in order.  In the mean time you can also try a few of these troubleshooting tips.

Please try logging into https://webmail.srt.com and update your bookmark or favorites.

Once logged in, the new email system will load your saved email, folders contacts.  Depending on how much you have saved, this process could take a few minutes.  To update your message list and see progress, click the inbox folder or log out and log back in again.  See below.

Your minot.com email address will still work on the new system, but you may need to update your email client’s server settings.​  See Server Settings below.

Do you have the supported server settings in your email client? Below are the addresses and ports of the email system.  

Please know that if you have selected SSL, you must use an SSL supporting port.

  • Incoming POP3 Server: pop3.srt.com
    • POP3 Port: 995 (SSL)
    • POP3 Port: 110 (do not select SSL, TLS or Secure Settings when using this port)
  • or Incoming IMAP4 Server: imap.srt.com – preferred incoming server when using multiple devices to check email
    • IMAP4 Port: 993 (SSL) – default and preferred port
    • IMAP4 Port: 143 (do not select SSL, TLS or Secure Settings when using this port)
  • Outgoing SMTP Server: smtp.srt.com
    • SMTP Port: 465 (SSL)
    • SMTP Port: 25 or 587 (do not select SSL, TLS or Secure Settings when using this port)

If you are reading a message, deleting it is a simple click on the pictured trash can.  Webmail offers several ways to delete a message without reading the message.  If you are looking to delete a message without reading it, there are several ways.

1. You can drag your message to the Trash folder or…

2. Right-click an choose Delete from the options menu or…

3. Check-off the message and click Delete from the menu bar

Webmail is designed for a larger screen and an app was developed as an alternative to Webmail or the mobile devices native email client.  However, there is a way to view Webmail on a mobile device, even if it’s only to get your account “synced” up.

  • Start by opening your mobile device browser.
  • Navigate to https://webmail.srt.com where you will see the suggestion to download the SRT Email app.
  • Tap the Aa in the browsers address window
  • In the menu that appears, tap Request Desktop Website
  • The new Webmail login should load for you to continue
  • Please consider downloading the app

Mobile Browser

A noticeable change with the new system is where Junk Email or Spam is placed.   By default, a Spam folder exists for every email account.  Any junk email or spam, is moved to that Spam folder rather than your inbox.  The Spam folder is self-cleaning.  Once a message has been in the Spam folder for over seven days, it is deleted.

If your email client isn’t set up to display the Spam folder, you can find it in Webmail at https://webmail.srt.com.  

The new system does not send out a Daily (or Weekly) Digest of junk email.  Junk email and spam are shifted over to a Spam folder.  The system that produced the Daily Digests will be available through mid-August, 2020.  If you are looking for an older message that may have been flagged as junk or spam, visit https://edgewave.srt.com to look through old junk email which will be available until the end of August 2020.

NEW WEBMAIL – SIGNATURE

NEW WEBMAIL – SIGNATURE

To see your Webmail Signature settings, log into webmail.srt.com and click on Preferences and select the Signatures tab. Your signature and preferences for where it should be placed will be displayed.  See example below.

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To add and apply a Signature in the new Webmail when it becomes available on May 13, log into webmail.srt.com, open your Settings by clicking the Settings icon [Gear], then click Signatures and the Create Signature button to develop the signature(s) you wish.  To Enable your signature(s), click Go Back and select Mail Preferences and click Automatically Add Signature.  Locate the Automatically Add Signature section and select “Yes” and Save your changes.  See example below.

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