JOIN OUR TEAM

Are you a skilled central office technician professional with strong analytical, mechanical and communication skills? Do you want a career with a high performing telecommunications company?

SRT, the area’s leading high-speed internet provider, is seeking a Central Office Technician to join our team. The COT performs installation, testing and maintenance of central office equipment, carrier circuit equipment, and certain customer premise circuit equipment.

This professional will bring central office technician skills and experience to a premier employer of choice.  We are committed to promoting work/life balance and integration by investing significantly in employee-friendly policies and practices. Whether you are looking to start, make a change, or advance your career, find your path at SRT!

Key Responsibilities:

• Receives routine service orders and work orders indicating installation or maintenance requirements.
• Installs, tests and maintains Central Office equipment:

a. Installs and maintains central office cabling, cabling management, and power equipment.
b. Installs and maintains fiber and copper jumpers on MDF
c. Installs and maintains EAS, private line, data circuits, carrier equipment, and toll facilities
d. Installs and maintains special purpose COE based systems – DACS, bridges, etc.
e. Installs and maintains Ethernet equipment.
f.  Installs and maintains related equipment such as CPE circuit equipment.
g. Installs and maintains serving office DSLAM equipment.
h. Installs and maintains Media Converter equipment

• Maximizes use of testing devices to analyze and maintain TDM and Ethernet connecting facilities.
• Performs regularly scheduled standby duty.
• Performs record keeping duties and safety functions:

a.  Maintains records, time sheets, material tickets, accident reports, measurements, and other forms.
b. Provides general maintenance of the CO areas, assigned vehicle, and CO buildings and grounds.
c. Maintains current knowledge and adheres to company policies and procedures.
d. Uses all personal protective equipment as required.
e. Maintains adequate first aid and defensive driving training.

• Provides the best possible service and technical support to both internal and external customers. Responds to customer inquiries in an informative, professional and polite manner.
• Assists in the training of employees enrolled in the apprenticeship program to ensure the required work experience and related training meets the company apprenticeship program standards.
• Participates in ongoing training to keep abreast of technical developments and the skills needed to perform the job.
• Performs other duties as assigned.

Required Knowledge and Skills:
• Work requires good communication skills to communicate with external and internal customers.
• Work requires technical aptitude and analytical skills to learn, understand and maintain a working knowledge of telephony, AD/DC theory, SONET, broadband, fiber to the premise, fiber optics, digital and analog transmission, Ethernet Transport, software applications such as iVUE, Circuits Database and Cutsheets.
• Work requires the ability to acquire, maintain and apply technical knowledge to install, test, and maintain central office equipment.
• Ability to install, test and maintain carrier, toll, fiber optic, EAS, private line and data circuits.
• Ability to understand computers and databases and operate a computer with efficiency.
• Ability to understand routine orders and follow installation specifications.
• Ability to install and maintain standby equipment including generators.
• Work requires the ability to climb ladders and perform work from ladders and other elevated equipment.
• Ability to recognize and distinguish basic colors.
• High School Diploma
• Completion of the on-the-job training and learning requirements of the apprenticeship training program for the classification or an equivalent combination of training and experience.
• Work requires the ability to operate a motor vehicle and maintain a valid Driver’s License.