A consumer of SRT Communications (or someone in your household) must either have a household income that is at or below 135% of the Federal Poverty Guidelines, or participate in one of the following assistance programs:
Link-Up provides eligible consumers living on Tribal lands with a one-time discount of up to $100 on the initial installation or activation of a wireless, landline or broadband service for the primary residence. Also, Tribal Lifeline takes up to an extra $25 off your monthly bill.
Minimum Service Standards
Landline – unlimited local calling, toll charges will apply at your long distance company’s rates.
Broadband – speed of 18x2Mbps and usage of at least 1000GB per month.
Lifeline Support Level Phase-Down
12/1/2018 $9.25 $9.25
12/1/2019 $7.25 $9.25
12/1/2020 $5.25 $9.25
12/1/2021 $0.00 $9.25
For more details, contact the FCC at 1-888-225-5322 voice, 1-888-835-5322 TTY, or by mail at FCC, 445 12th ST SW, Washington, DC 20554. You may also visit the FCC’s website at www.lifeline.gov.
Changes to the Emergency Broadband Benefit (EBB) Program
The Emergency Broadband Benefit (EBB) program is changing to the Affordable Connectivity Program (ACP). This change will take place over a 60-day transition, from December 31, 2021 to March 1, 2022.
Customers currently participating in EBB will continue to receive their EBB-level benefit during the 60-day transition. On March 1, 2022, the transition ends and EBB customers will begin receiving the ACP-level benefit.
ACP will offer eligible households a discount of up to $30 per month for broadband service. The EBB program provided a $50 benefit. Households on Tribal lands will be eligible to receive a benefit of up to $75 per month for service.
During the 60-day period, USAC will conduct a “reverification” process for households that qualified for their EBB benefit on an eligibility basis not available in ACP, such as substantial loss of income. USAC, the Universal Service Administrative Company, administers the Universal Service Fund under the direction of the Federal Communications Commission (FCC). USAC will contact customers who need to take additional steps to retain their benefit after the transition period.
For more information, please visit ACPBenefit.org
What is the Emergency Broadband Benefit Program?
The Emergency Broadband Benefit is an FCC (Federal Communications Commission) program to help families and households struggling to afford internet service during the COVID-19 pandemic. This new benefit will connect eligible households to jobs, critical healthcare services, virtual classrooms, and much more.
The EBB program will provide a discount of up to $50 per month towards broadband service for eligible households. (Up to $75 for qualifying Tribal Land households).
The EBB program is limited to one monthly service discount per household.
Who is Eligible for the Emergency Broadband Benefit Program?
A household is eligible if a member of the household meets one of the following:
When can I enroll for the Emergency Broadband Benefit Program?
As of May 12, 2021, eligible households will be able to enroll in the program from an approved provider.
Households can enroll at https://getemergencybroadband.org
Details About the Emergency Broadband Benefit Program:
This temporary FCC assistance program was established due to the COVID-19 pandemic which led to a rise in virtual services and learning. Broadband service is now essential for most households.
This program is designed to provide broadband services to help low-income households stay connected.
This program is temporary. Congress set aside $3.2 billion in allocated funds. The program will expire when the funds are exhausted or 6 months after the Health & Human Secretary declares the end of the nationwide COVID-19 health emergency.
How Will I Know When the Emergency Broadband Benefit Program is Ending?
SRT will notify customers when the benefit is ending. SRT will also inform customers the cost of your broadband service after the program ends. The end of the program may not be timed to your billing cycle. Therefore, if the program ends prior to a full billing cycle, this may mean that the full benefit of up to $50 may not apply to your monthly bill.
Households will need to opt-in or request to continue broadband service with SRT. If you do not opt-in or select a service plan, SRT will discontinue your broadband service.
What is Lifeline and how do I qualify?
Lifeline is the FCC’s program to help make communications services more affordable for low-income consumers. To participate in the Lifeline program, consumers must either have an income that is at or below 135% of the Federal Poverty Guidelines or participate in certain federal assistance programs, such as the Supplemental Nutrition Assistance Program (SNAP), Medicaid, Federal Public Housing Assistance, Supplemental Security Income, the Veterans and Survivors Pension Benefit, or certain Tribal Programs. You can see if you are eligible by reviewing the information available at www.lifelinesupport.org and clicking on “Do I Qualify?”.