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CUSTOMER ALERT

Nov 15 2019

CUSTOMER ALERT

CUSTOMER ALERT
Fraud Alert Some scammers just don’t quit. They find out you’ve been the victim of a previous scam and that you’re eligible to receive money from the Federal Trade Commission (FTC). Their next move? Try to hit you with another scam!

According to the FTC itself, these criminals target people who lost money to tech support scams and contact them claiming to be from the FTC’s refund department. They may even use the real names of FTC employees. They insist they can help you if you pay them, give them personal information, or allow them access to your computer. Don’t fall for it!

To avoid the scam, always check the Recent FTC Cases Resulting in Refunds webpage to be sure the case is valid. Rather than working with the person who contacts you, use the contact phone number on this list. If you receive a refund check or claim from the FTC, check it against the list. If anyone asks for money, personal information, or access to your computer, don’t grant it. Finally, be sure to report such activity to the actual FTC.

If you’ve already fallen for it, contact the FTC to start a new complaint. Immediately change passwords for your important financial accounts. Carefully monitor your finances and credit to be sure any information you might have given away isn’t being used against you. If you pay a scammer, check with the entity you used to pay them, as they might be able to help you retract the payment.

SITES OF THE MONTH

Nov 15 2019

SITES OF THE MONTH

SITES OF THE MONTH
Brady House Renovation  
Brady House Renovation
Check out photos, videos, and walk-throughs of HGTV’s renovation of the beloved Brady home.
Learn more…
Travel Smart  
Travel Smart
Before you embark on this season’s travels, get expert advice for packing, planning, and more.
Learn more…
NerdWallet  
NerdWallet
Let the money nerds answer all your questions about credit cards, loans, and savings accounts.
Learn more…

MUST SEE VIDEOS

Nov 15 2019

MUST SEE VIDEOS

MUST-SEE VIDEOS
Cool Video 1 - Download Graphics to View  
Time-Lapse Beard Growth
A man documents going from zero facial hair to a long, flowing beard as he and his wife spend 2.5 years traveling the globe.
Cool Video 2 - Download Graphics to View  
Simone Biles Makes History Yet Again
Gymnastics star Simone Biles makes her amazing floor routine feats, including the first landed triple double, look easy.

Internet Service Interruption Notification

Nov 14 2019

Internet Service Interruption Notification

internetmaintenance_landingpage

We want to make you aware that on Tuesday, November 19, 2019 between 2:00am and 3:00am SRT will be upgrading our Internet equipment, which will cause an interruption to your internet service. During this time, we will be upgrading a significant piece of hardware equipment which will allow SRT to continue to bring the fastest and most reliable broadband internet service to the area.

While we try to make these changes during the middle of the night, to reduce impact on customers, we understand that it may affect you. The down time will affect your Internet service which may also include connected devices such as smart home gadgets or security or video surveillance systems.

We will do our best to keep the service disruption time to a minimum. If you experience any Internet difficulties following the planned maintenance, please power cycle your modem or router and turn it back on after 30 seconds. If issues persist, please contact our Internet Help Desk at 701-858-7873.

Your security alarm panel may send an alert of a “Com Failure” and start beeping. If you would prefer to turn your panel volume down to avoid hearing a constant beeping, instructions are below. The panel beeping sound is different than a security alarm and will not affect your security alarm from operating properly.

If this occurs, enter your Master Code twice on your Alarm Panel to stop the beeping tone. If your Security System is “Armed”, this “Com Failure” alert will not affect the system from operating properly. However, you will not be able to use your Total Connect functions until the Internet service has been restored.

LYNX5100_ReadyToArm

If your system loses Internet connectivity, to Reconnect Your Lynx Alarm Panel to the Internet:

  1. Go to “Tools”
  2. Key in your “4-digit Master Code”
  3. Select “Test”
  4. Select “Reboot”
  5. When prompted, answer “Yes”

Please allow a few minutes for your Alarm Panel to reboot.

Once it has reconnected to the Internet, it will be fully functional again.

To Lower the Volume on the Lynx Alarm Panel so as not to interrupt you in the middle of the night:

  1. Go to “Security”
  2. Select “More”
  3. Select “Settings”
  4. Select “Volume”
  5. Adjust the slider with your finger to desired volume.
  6. Select “Save”

Lowering your volume will only change the sound on your panel. This will NOT affect the volume of the internal siren, which signals you of intrusion or fire detection.

Lyric-Controller-Disarmed_hi

To Reconnect Your Lyric Alarm Panel to the Internet:

  1. Go to “Tools”
  2. Key in your “4-digit Master Code”
  3. Select “Advanced”
  4. Select “Reboot”
  5. When prompted, answer “Yes”

Please allow a few minutes for your Alarm Panel to reboot.

Once it has reconnected to the Internet, it will be fully functional again.

If you have any questions or concerns, please contact 852-8888.

Thank you for your patience as we upgrade our Internet service.

PrevPreviousHow Netflix Gets to Your Home
NextMUST SEE VIDEOSNext

How Netflix Gets to Your Home

Nov 06 2019

How Netflix Gets to Your Home

DCN, rural broadband providers, and the Open Connect Network

2019-09 BAND Netflix Wireframe Graphics2

It’s that time of year again: temperatures are falling, leaves are turning, and all you want to do on a Friday night is curl up on the couch with a blanket, a bowl of popcorn, and a marathon of your favorite TV show. Thanks to Netflix, accessing all 234 episodes of Friends is now as easy as pressing play—but have you ever wondered how all that content gets to your home? 

Netflix’s United States library alone holds more than 6,000 titles, and delivering this much content across the country depends on a reliable, high-speed internet connection. If you live in North Dakota, chances are the show or movie you are currently watching was brought to you by one of the 14 broadband providers that are owners of Dakota Carrier Network (DCN) and members of the Broadband Association of North Dakota (BAND). 

From the server to your screen, here’s how Netflix arrives in North Dakota homes.

2019-09 BAND Netflix Wireframe Graphics3

Creating a Global Network 

Netflix has evolved from a subscription-based DVD-by-mail service into the most influential video streaming service in the world, with the number of global subscribers increasing from just 4 million in 2005 to nearly 150 million in 2019. In order to keep up with its rapidly growing viewer base, Netflix has had to make drastic changes to the way it operates.

In the early years of its streaming services, Netflix owned and operated all of its own servers—but these servers simply could not keep up with the breakneck speed at which demand was growing. In order to deliver more content at faster speeds and lower costs, Netflix launched a content delivery network (CDN) called Open Connect in 2011. 

A CDN takes content from an original source and copies it onto servers located all over the world. To establish this network, Netflix has reached out to internet service providers around the globe and provided them with Open Connect appliances to install in their data centers. 

These small, rack-mountable boxes contain the Netflix content library, downloaded from the original Netflix servers. Now, every time you log in to Netflix, the app scans for a nearby Open Connect box. The content you request will be delivered by the Open Connect box nearest you, so your movie or episode can play at the push of a button.

Netflix in North Dakota 

Netflix has Open Connect appliances in close to 1,000 locations around the world—in cities as large as New York, London, and Tokyo, as remote as the Amazon rainforest, and right here in North Dakota.

2019-09 BAND Netflix Wireframe Graphics4

“Netflix reached out to DCN in 2014, when they noticed that the majority of subscribers in North Dakota were coming to Netflix through the DCN network,” said Seth Arndorfer, CEO of DCN.  “As a result of that, we have worked with Netflix to place a copy of the entire Netflix library in DCN’s data center in Bismarck as well as in Fargo.”

Before Open Connect, when you selected a movie from Netflix on your television in North Dakota, the app would need to request that content from Netflix’s main server in Chicago.  

“Think of it as a highway system, and the amount of time that it would take to get from Hettinger, North Dakota to Chicago,” Seth said. “Then, factor in the amount of traffic you would have to compete with to get there.”

2019-09 BAND Netflix Wireframe Graphics5

On the information superhighway that is the internet, the farther away a piece of content is located, the more traffic you must compete with to reach it and the longer it will take to load—a phenomenon known as latency. 

When it comes to streaming, latency means more buffering, low video quality, and a subpar experience for the viewer.

“Latency is a very important term in our industry. We want to have low latency in all applications,” Seth said. “That’s why we work with Netflix and other content providers to get the content as close to the customer’s eyes as possible, so that the end user experience is as simultaneous as possible.”

Now, instead of travelling all the way to Chicago and back, your request is sent to the Open Connect box in either DCN’s Fargo or Bismarck data centers. From there, the content travels along fiber optic cabling deployed by DCN, its owners, and associate members across the state, and appears on your screen within milliseconds.

As more households complement their traditional TV viewing with streaming services, the decision to partner with Netflix on the Open Connect Network reflects DCN’s ongoing commitment to evolve along with the needs of North Dakotans.

2019-09 BAND Netflix Wireframe Graphics6

“That’s really what DCN does,” Seth said. “We make investments in North Dakota that are highly technical and complex, but for an end user, it simplifies their life.”

Through this relationship with Netflix, the owners of DCN–North Dakota’s rural broadband service providers–and BAND members are able to deliver content to North Dakota homes at a higher quality and faster speed than ever before, so you don’t have to wait for your next episode of Friends to start.

Interested in getting the best streaming quality possible? Contact your local broadband provider about upgrading your speed!

2019-09 BAND Netflix Wireframe Graphics7
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