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Service Notification – Internet Maintenance

Service Notification – Internet Maintenance

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SRT will be upgrading our Internet equipment, which will cause a brief interruption to Internet service for some customers. Emails will be sent to each affected customer with exact date of their scheduled maintenance. The maintenance window is scheduled between 12:01 a.m. and 6:00 a.m., but the actual service interruption should be for a short time within that window.

This upgrade will allow SRT to continue to bring the fastest, most reliable broadband Internet service to you. We chose this maintenance window to minimize the impact on our valued customers as much as possible.

The downtime will affect your home Internet service, which may also include connected devices such as smart home gadgets or security or video surveillance systems. We will do our best to keep the service disruption time to a minimum. Please note this schedule and plan accordingly for the brief maintenance window.

If you experience any Internet difficulties following the planned maintenance, please contact our Internet Help Desk at 701-858-7873.

Thank you for your patience while we conduct necessary maintenance on your services.

Your SRT Customer Care Team

Service Notification – SmartHub and MySRT App Maintenance

Service Notification – SmartHub and MySRT App Maintenance

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SmartHub and MySRT app will be unavailable on Sunday, June 7, beginning at 12:00 a.m. for a scheduled system upgrade. We appreciate your patience during this time and will update you once the scheduled upgrade is complete.

SecureIT Discontinued by Manufacturer

SecureIT Discontinued by Manufacturer

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We appreciate your business and want to make you aware that SecureIT Plus is being discontinued by its developer.

As of March 31, 2026, full functionality of SecureIT Plus will end, as will its technical support and product updates.

This means that after March 31, 2026, the SecureIT Plus app will not have awareness of the latest threats and will not provide full protection. Also, the dedicated support staff for SecureIT Plus will be closed.

What you should do:

Once you have acquired a SecureIT Plus replacement, you should uninstall the app from your device(s) before installing the replacement. For SecureIT Plus uninstall instructions, go to www.securitycoverage.com/support/secureit.

We want to help you find a suitable alternative to the SecureIT Plus anti-virus application. Some options for free or low-cost alternatives include your device’s built-in applications like Windows Defender, and third party applications like Avast, BitDefender, and Sophos, to name a few.

SecureIT Plus dedicated technical support remains available at 877-373-3320 through March 31, 2026. 

Please know that the SRT Internet Helpdesk remains available 24/7 at 701-858-7873. Again, thank you for your business and we apologize for the inconvenience.

Accessory Apps Phasing Out

Accessory Apps Phasing Out

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We appreciate your business and want to make you aware that products you may use have been discontinued by their manufacturer.

As of December 31, 2025, FileHopper and Password Genie will end and personal data within the apps will be deleted.

What you should do:

Double-check the apps you are using to see if you have any personal data you want to retrieve before December 31, 2025.

For instructions on exporting your data from Password Genie, go to www.securitycoverage.com/support/ and choose Password Genie.

For instructions on managing FileHopper data, go to www.securitycoverage.com/support/ and choose FileHopper.

Once you are done using the products or they’ve reached their end-of-life date (and you’ve removed any personal data you want to retain), you can delete the app from your device(s).

We want to help you find a suitable alternative to these products. Some options for free or low-cost alternatives include your device’s built-in applications and the following:

Password Vault: Bitwarden and LastPass

Cloud Storage: ProtonDrive and Sync

Dedicated technical support is available at 877-373-3320. Again, thank you for your business and we apologize for the inconvenience.

SRT Reaches 25,000 Internet Customers

SRT Reaches 25,000 Internet Customers

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Minot, N.D. – SRT Communications reached a milestone this week, when the telecommunications cooperative welcomed its 25,000th Internet customer on February 12.

SRT was formed in 1951 to bring telephone service to the rural communities of north-central North Dakota. Forty-five years later, local dial-up internet became available from every SRT phone exchange. In another two years Digital Subscriber Line (DSL) internet was added to SRT’s services. Today the cooperative maintains a 100% fiber network connecting its entire rural service area, as well as the city of Minot and Minot Air Force Base.

“From day one, our mission has been to connect people and bring opportunity to our communities. SRT started with telephone service, one home at a time, and has since evolved to the most advanced technology for high-speed Internet,” said Cassidy Hjelmstad, SRT CEO and General Manager. “We are humbled that 25,000 North Dakotan homes and businesses turn to us for their Internet and are committed to serving their evolving future needs.”

Because SRT is a member-owned telecommunications cooperative, each SRT Internet customer receives the benefits of membership. These include voting in SRT annual elections for the Board of Directors and capital credits paid back to members.

SRT Communications, headquartered in Minot, North Dakota, is the state’s largest telecommunications cooperative. Established in 1951, SRT employs roughly 180 people and serves more than 26,000 customers across north central North Dakota. SRT earned the distinction as a Certified Gig-Capable Provider in 2017. Services include high-speed fiber internet, phone, and security/surveillance systems for home and business. Learn more at www.srt.com.