legal_toppanel

LEGAL

Below are all of the terms, conditions, waivers, bylaws and agreements that you need to know of, as an SRT customer. If you have questions regarding any of this information, contact us at 701-858-1200.

The Federal Cable Communications Policy Act of 1984 contains certain provisions regarding the collection and disbursement of personally identifiable information by cable television operators. In accordance with those provisions, this cable system collects and maintains personally identifiable information concerning customers. That information includes, among other things, your name, address and phone number; billing records; service maintenance and repair records; premium service subscription information; marketing information and customer complaints.

Personally identifiable information is generally used for the normal business purpose of offering and rendering cable television service and other services to you. Some persons have access to such information when necessary in connection with our business or if required by court order. Access may be on a day-to-day basis. Those people who have access include cable system employees; cable system sales agents; businesses which provide services to the cable system, such as our accountants; billing and collection services; program and program guide providers where applicable and program services which will periodically audit subscription information. The cable system will not maintain such information after it is no longer necessary for carrying on our business.

As a customer, you may review any personal information held by us which pertains to you if you give us a reasonable period of time to locate and, if necessary, prepare the information for review. Preparation is sometimes necessary to avoid disclosure of information relating to other customers. If you wish to review your personal information, please contact us by letter or telephone to arrange for a review. The review will be at our local system business office. You may request correction of any errors in personal information which we collect and maintain pertaining to you. Federal law prohibits collecting any personally identifiable information other than information necessary to carry on our business or to detect theft of service, unless you consent.

Any person aggrieved by an act of a cable operator in violation of these federal limitations on the collection and disclosure of personally identifiable information may bring a civil action in a United States District Court to enforce the limitations.

Updated 2/1/2015

SRT works to provide products and services to meet the needs of all of our customers, including those with disabilities.

We offer a variety of products and services for customers with disabilities. These include large button telephones, home safety systems, and discounts for the visually impaired. 

In addition to products and services from SRT, the following agencies assist persons with disabilities with their telecommunications needs.

Relay North Dakota: A free service that provides full telephone accessibility to people who are deaf, hard-of-hearing, deaf-blind, and speech disabled.  Dial 711 to a access this service, or visit relaynorthdakota.com

North Dakota Vision Services: Provides products and services for the visually impaired, including adaptive aids (CCTV’s, magnifiers, and talking books) and technology resources.  Call 701-795-2724 or visit ndvisionservices.com

State of North Dakota Disability Services: Help with assistive technology, independent living services and more. Call 701-328-8930 or visit nd.gov/dhs/services/disabilities

The Digital Millennium Copyright Act provides limitation for service provider liability relating to copyright material online. SRT Communications, Inc. is a service provider in that it provides online services or network access between or among points specified by a user. SRT does not modify the content that is sent or received.

According to its Terms, Conditions and Acceptable Use Policy, SRT requires users “to obtain and provide all required permissions if you use the Service to receive, send, display, distribute or execute works protected by intellectual property laws including copyright and patent laws.” Failure to abide by the Terms, Conditions and Acceptable Use Policy may result in suspension of service or permanent disconnection.

SRT can limit liability by designating an agent for notification of claimed infringement by providing contact information to the Copyright Office and through its publicly accessible web site. The appropriate contact information is as follows:

SRT Communications, Inc.
3615 North Broadway
Minot, ND 58703
 
Agent Designated to Receive Notification of Claimed Copyright Infringement

Tom Thomas
Product Manager

Telephone Number of Designated Agent
701-838-9884

Fax Number of Designated Agent
701-858-1498

Email Address of Designated Agent
dmca@srt.com

The Federal Trade Commission (FTC) launched the National Do Not Call Registry to give Americans a choice about getting telemarketing calls at home. To register your number on the Internet: logon to donotcall.gov and click on Register Your Phone. If you register online, you will receive an email from www.donotcall.gov as part of the confirmation process and you will need to click on the link in that email within 72 hours after you receive it to complete your registration. To register your number by telephone: call 1-888-382-1222; TTY call 1-866-290-4236. You must call from the number you want to register. After 31 days, most telemarketing calls will stop, however some calls are not covered such as:
  • calls from, or on behalf of political organizations, charities, and telephone surveyors
  • calls from companies with whom you have an existing business relationshi
  • calls from companies you’ve given permission to call
Once you register, your registration will not expire. Telephone numbers placed on the National Do Not Call Registry will remain on it permanently due to the Do-Not-Call Improvement Act of 2007, which became law in February 2008. And you only need to register once to be on both North Dakota’s list and the national do not call list as one registration simultaneously adds your number to both. To file a complaint: if your number has been on the registry for at least 31 days, and a telemarketer calls, you may file a complaint with the FTC. Visit donotcall.gov or call 1-888-382-1222 (TTY 1-866-290-4236). You’ll need to provide the date of the call and the phone number or name of the company that called you.
Updated 12/1/18

Phone
Taxes, Federal Subscriber Line Charges, Federal Universal Service Charges, E911 Charges, Telecommunications Relay Service, other federal or state charges are not included.

Unlimited Long Distance
Available to residential subscribers for personal use only. Not available for business or commercial applications. Taxes, Federal Subscriber Line Charges, Federal Universal Service Charges, E911 Charges, Telecommunications Relay Service, other federal or state charges are not included. One time activation or service order charges may apply. Unlimited Long Distance includes residential, domestic voice calling only. Long Distance calls to Internet Service Providers, other data or information services are prohibited. If SRT determines that usage is not consistent with residential customer voice usage, SRT may immediately suspend, restrict, bill or cancel your service. Offer subject to change at any time. SRT reserves the right to discontinue service to any or all subscribers without prior notice.

E911
E911 Phase II is available in areas where the PSAP has installed the necessary equipment.

Internet
Available with or without phone service. Service may not be available in all areas. Declared upload and download speeds are based on wired connections. WiFi connections are customarily slower. Observed speed is further dependent on technical limits, customer equipment performance and configuration, customer’s concurrent device count and worldwide Internet traffic. Modem is the property of and is maintained by SRT. Anti-spam and Anti-virus features are provided without warranty to supplement customer prescribed security and privacy. 

TV
SRTVision and Cable Television service is not available in all areas. Regional programming available in select service areas.

1. Description
This SRT Internet Service (Service) is being provided to you (You), the end user, by SRT Communications, Inc (SRT). The provision of service to you by SRT is subject to the terms described herein and the limitation of liability provided in SRT’s state tariff. There are no valid oral agreements between SRT and You. Your acceptance of Service constitutes an agreement of the terms and conditions contained herein and in SRT’s state tariff. Your action is required to cancel Service. Cancellation may be processed by calling SRT at (701) 858-1200 or toll free 1-800-737-9130.

SRT provides You Service for the purpose of enabling access to the Internet and features available on the Internet. SRT provides only access to the Internet. SRT does not own or control all of the various communications facilities throughout the Internet. In accordance, SRT will NOT be responsible for access security nor warrant availability. For Dial access, the available access number will be a local call from your area code and exchange. Dial access is via telephone number(s) which SRT provides You. When using dial-up access to the Internet, You may incur a toll charge which is NOT the responsibility of SRT or the Service.

2. Credit
SRT DOES NOT GUARANTEE UNINTERRUPTED WORKING OF ITS LINES OR EQUIPMENT. In some cases as determined solely by SRT in its complete discretion, an adjustment for service outage will, upon application by a subscriber, be made in the amount of the charges for such service. Any adjustment shall apply only to the period the interruption continues beyond twenty-four (24) hours after notice of the interruption is received by SRT. No other liability shall in any case attach to SRT. Request for adjustment on bills must be made within 45 days from period of trouble, interruption or billing question.

3. Your Responsibilities
You agree…
  • To review this agreement
  • To provide SRT with accurate and truthful registration information and keep the information current while using the Service
  • Not to resell the Service
  • That You are responsible for the results of your use of the Service
  • Not to introduce viruses, worms or any other harmful code on to the Internet
  • To accurately address information sent using the Service
  • To obtain and provide all required permissions if You use the Service to receive, send, display, distribute or execute works protected by intellectual property laws including copyright and patent laws
  • To obtain, install and maintain suitable equipment and software necessary to access the Service
  • Not to use the Service for any criminal or illegal activities, or post information deemed legally actionable
  • Not to use the Service for spamming, flaming, nuking or hacking or to otherwise obtain unauthorized access to SRT’s network or other networks
  • To hold SRT harmless from liability if you are offended, harmed or effected by information, products or services which you access through the Service
  • To hold SRT harmless from liability for any damages or costs associated with Your breach of or failure to perform Your responsibilities
  • To provide SRT with requested identification when requesting password reset or in connection with other security sensitive matters
  • To notify SRT if you suspect unauthorized use of the Service or your user identification. Until notified, You remain responsible for unauthorized use. Liability for use of a credit, debit or charge card remains subject to Your agreement with Your card issuer.
  • To pay charges for all Service usage You incur by any means
  • To comply with all applicable laws and regulations including those specific to data privacy and international communications

4. Disclaimer and Limitation of Liability
Third party providers own, maintain, and support their services and content. The availability of such services and content are the responsibility of the individual provider. Certain services and content may contain images or language that are considered offensive or of an adult nature to certain users. This material is the sole responsibility of the individual provider. SRT does not endorse such material and disclaims any and all liability from its content.

If a subscriber is dissatisfied with the Service or features of the Service, UPON NOTICE FROM THE SUBSCRIBER, SRT will terminate the agreement and Service and refund the unused portion of the unused fees for the current month and future months, if paid, less balances otherwise due to SRT.

This Service and products related to this Service are provided AS IS No warranty is given that the program, service or products are error-free.

SRT offers no guarantees or warranties on the performance of its network and Internet connections. Actual connection speeds may vary depending on service location, performance of customer owned device(s) and configuration, or Internet congestion. Upload and download speeds of High-speed service packages are quoted/printed as maximum expectations of a hard wired customer owned device where consequentially, technical limitations may limit performance.

SRT may terminate Internet service provided to any subscriber found in violation of this agreement and which constitutes misuse of SRT’s network or connected networks. SRT reserves the right to deny service to potential and current subscribers.

SRT will be held harmless from any liability arising from special, indirect or consequential damages including but, not limited to lost profits, loss of opportunity, or other loss which may result from the use of, misuse of or lack of availability of SRT or their facilities.

ACCEPTABLE USE POLICY
SRT Internet subscribers that violate this Acceptable Use Policy (AUP) are suspended and notified of the violation. The subscriber is provided with means to reactivate service upon their full rectification of the situation. If the situation arises again after reactivating service, the subscriber’s Internet service is disconnected permanently.

Actions which SRT considers misuse and violate SRT’s Acceptable Use Policy include:
  • Attempting to obtain unauthorized access to any network or account. This includes accessing data not intended for the customer, logging into a server or account without being expressly authorized to access or probing the security of other networks.
  • Attempts to interfere with the service of others including users, hosts and networks. This includes denial of service attacks, flooding of networks, deliberate attempts to overload a service and attempts to “crash” any host.
  • Harassment through language, message frequency or message size
  • Sending messages to any person not wishing to receive it. Requests by the recipient to stop receiving such messages must be respected.
  • Sending unsolicited messages which, in the judgment of SRT, is disruptive or generates a significant number of user complaints. This includes bulk-mailing of commercial advertising and/or informational announcements.
  • Malicious mail, such as mail bombing or flooding a user or host with very large and/or frequent pieces of mail
  • Forging message header information
  • Collecting message replies from messages sent through another Service Provider where those messages violate these terms or the terms of that other provider
  • Introducing harmful code and/or viruses on the Internet
  • Cross posting, UseNet spam, otherwise posting the same messages to large numbers of unrelated newsgroups
  • Posting of message(s) of which the subject matter is unrelated to the content of the newsgroup posted to or generates a significant number of user complaints
  • Posting of binary or executable files to newsgroups not created for that purpose
  • Distribution and/or storage of material of any type or in any format on or over SRT systems or servers in any manner that constitutes an infringement of third party intellectual property rights, including rights granted under the US copyright laws. Complaints should be directed to dmca@srt.com.
  • Posting any content advocating ridicule or public scorn towards SRT, its employees, board members or associates
  • Posting of scandalous, threatening, harassing or private information without consent of the person, persons or organizations involved
  • Posting content of nature that is obscene, lewd, lascivious, violent, harassing or objectionable, or content which violates 47, USC § 230
  • Hosting bulletin boards or chat sites using personal web space provided with the Service

NETWORK MANAGEMENT INFORMATION Subscriber Management
  • Currently, SRT does not participate in subscriber management practices that would limit or manage an individual customer’s throughput.

Application-Specific Management
  • An SMTP Port 25 block is in use to reduce spam and viruses that originate from compromised customer computers. SRT Internet customers that operate their own email server must register their email server with SRT to have port 25 opened.
  • No other protocols or protocol ports are blocked nor rate-controlled
  • Mass mailing to SRT customers is limited to 25 recipients per message. In order to conduct a mass mailing, senders should divide their task into groups of 25 recipients or less or invest in email marketing client software and or services.
  • Email messages are limited to 12 MB or less for the convenience of the recipient.

Traffic Priority
  • Although SRT will capitalize on opportunities to better customer experience and lessen operational cost, SRT does not favor any traffic over other traffic, which would include the use of traffic shaping, prioritization, or resource reservation, to benefit anyone other than customers.

Congestion Management
  • SRT does not practice any form of congestion management in terms of limiting customer throughput based on any form of usage limit.
  • Device Attachment
  • SRT must use a variety of technologies to best serve a diverse customer base. Each technology requires unique subscriber end equipment. To simplify installation and provisioning processes for both the customer and SRT, SRT provides an approved selection of subscriber end equipment dependant on the service requested.

Security
  • SRT implements an intrusion prevention system (IPS) system for the purpose of identifying and blocking malicious activity. This network based system protects customers and the SRT network by monitoring the network for suspicious traffic.

PERFORMANCE Service Description
  • SRT offers wire line Internet services and numerous service plans with specific line-speed options.
  • Line-speed is the speed of the Internet service delivered specifically to the SRT provided subscriber-end equipment, which may be a DSL modem or fiber network interface. Line-speed and service availability are dependent on network infrastructure and the subscriber’s proximity to an SRT wire center.
  • Line-speeds do not define home or office network speeds.
  • Home or office network speed is the speed at which subscriber provided devices connect with each other, to routers, switches and wireless access points or to SRT provided subscriber-end equipment.
  • Free Basic WiFi is a complimentary service utilizing SRT provided subscriber-end equipment with a single integrated wireless access point. A single wireless access point may not provide coverage for an entire subscriber premise. Coverage will also be limited by visible obstructions and wireless interference. Whole home or office coverage may require additional wireless access points.
  • Click here for Internet service plan performance characteristics disclosure

Commercial Terms
  • Pricing and fees for SRT Broadband Internet services are available at srt.com

Blocking
  • SRT does not prevent or block users from sending or receiving any lawful content; running lawful applications and using lawful service. Further, SRT does not discriminate against any lawful content or application.

Please report misuse of SRT’s network to abuse@srt.com

Revised: May 7, 2018

This Services Agreement (“Agreement”) governs the rates, terms and conditions for intrastate, interstate and international long distance services (“Services”) provided by SRT Communications Inc., (“Company”). Intrastate long distance service is a service involving a telephone call which both originates and terminates in the same state (also referred to as an “in-state” call). Interstate long distance service is a service involving a telephone call originating in one state and terminating in another state (also referred to as a “state-to-state” call). International long distance service is a service involving a telephone call originating in one country and terminating in another country. As used in this Agreement, “you” and “your” refer to the customer using or paying for the Service.

This Agreement incorporates by reference the rates, terms and conditions included in the SRT Communications Inc. Long Distance Rates, Terms and Conditions Document (“RTC Document”) which is available at the Company’s office at 3615 North Broadway, Minot, North Dakota 58703.

BY USING ANY SERVICES PROVIDED BY THE COMPANY, YOU ACCEPT THE RATES, TERMS AND CONDITIONS INCLUDED IN THIS AGREEMENT AND THE INCORPORATED RTC DOCUMENT AS A BINDING AGREEMENT BETWEEN YOU AND THE COMPANY. YOU MAY TERMINATE THIS AGREEMENT AT ANY TIME BY PROVIDING NOTICE TO THE COMPANY AS PROVIDED HEREIN.

The Company has customer service representatives available between the hours of 8:00 a.m.-5:00 p.m. CST or CDT, Monday-Friday, to assist you with any questions regarding this Agreement or current Services provided to you. A Company representative can be reached during these hours by dialing 701-858-1200 or toll-free at 1-800-737-9130.

1. RATES. You agree to pay the Company for the Services at the rates and charges listed in the RTC Document. The Company will apply the rates and charges for Services provided to you as described in the RTC Document.

2. CHANGES IN RATES, TERMS AND CONDITIONS. The Company may change this Agreement, including the incorporated RTC Document, from time to time. Changes in rates, terms and conditions are effective no sooner than fifteen (15) days after the Company posts the modifications to the RTC Document on its web site The Company will also notify you of increases by bill message, bill insert or other reasonable commercial method at least fifteen (15) days prior to the effective date for the increases. Advance notice does not apply to increases in taxes and other charges described in Section 4 below. The Company may decrease rates and charges without providing advance notice. USE OF THE COMPANY’S SERVICES AFTER THE FIFTEEN (15) DAY NOTICE PERIOD SHALL BE CONSTRUED AS YOUR CONSENT TO THE CHANGED RATES, TERMS AND CONDITIONS OF THIS AGREEMENT.

3. PAYMENTS. You must pay all bills or invoices for Services from the Company on or before the due date. Terms and conditions applicable to payment are contained in the RTC Document. The RTC Document contains a late payment provision indicating that if payment is not received by the Company on the due date of the bill, a late charge of 1.50 percent per month will be applied to all amounts past due.

4. TAXES AND OTHER CHARGES. In addition to payment for Services, you must pay all taxes, fees, surcharges and other charges that the Company bills you related to Services. Taxes and surcharges will be in the amounts that federal, state and local authorities require the Company to bill you. The Company will not provide you advance notice of changes to taxes and surcharges, except as required by applicable law.

5. TERMINATION OR DENIAL OF SERVICES BY THE COMPANY. In the event of non-payment of any bill forwarded by the Company to you, the Company may, after written notice, suspend or cancel your Services. Also, the Company may, immediately and without notice to you, and without liability of any nature, temporarily deny, suspend or terminate your Services for the following reasons:

a. Should you or your agent: (i) willfully damage the Company’s equipment, interfere with use of the Company’s Services by other customers of the Company; (ii) unreasonably place capacity demands upon the Company’s facilities or Services; (iii) violate any statute or provision of law, or any rule or regulation of any state or federal regulatory agency relating to communications; or (iv) otherwise fail to comply with the provisions of this Agreement or applicable law; or

b. Should you become insolvent, the subject of any formal legal proceeding commenced in a court involving a voluntary or involuntary petition or proceeding in bankruptcy, seek protection or relief from creditors in a formal legal proceeding after a filing for such relief, or execute an assignment for the benefit of creditors; or

c. Should the Company determine that any Services provided are being used in an abusive, fraudulent or illegal manner, whether by you or your agent.

6. INDEMNIFICATION. YOU AGREE THAT THE COMPANY SHALL NOT BE RESPONSIBLE FOR ANY THIRD-PARTY CLAIMS AGAINST THE COMPANY ARISING FROM YOU OR YOUR AGENT’S USE OF THE SERVICES. FURTHER, YOU AGREE TO REIMBURSE THE COMPANY FOR ALL COSTS AND EXPENSES RELATED TO THE DEFENSE OF ANY SUCH CLAIMS, INCLUDING ATTORNEYS’ FEES, UNLESS SUCH CLAIMS ARE BASED ON THE COMPANY’S WILLFUL MISCONDUCT. THIS PROVISION WILL CONTINUE TO APPLY AFTER THIS AGREEMENT ENDS.

7. LIMITATION OF THE COMPANY’S LIABILITY. The following provisions shall govern the extent of liability of the Company for any claims relating to Services provided by the Company:

a. The liability of the Company for damages resulting in whole or in part from mistakes, omissions, interruptions, delays, errors or other defects in the Services provided shall not exceed the Company’s billed charges for the specific call, or portion thereof, which was affected. In no event shall Company be liable to customer or third party for any toll fraud. Toll fraud is any use of customer account(s) that result in unauthorized toll charges. No other liability shall attach to the Company;

b. Neither the Company nor its officer, agents, or employees shall be liable for indirect, incidental, special or consequential damages; and

c. The Company shall not be liable for any interruption, failure or degradation of Services due in whole or in part to causes beyond the Company’s control, including, but not limited to: (i) acts of God, fires, flood or other catastrophes; (ii) any law, order, regulation, directive, action or request of any instrumentality of the United States Government, or of any foreign, state or local government; (iii) any national emergency, insurrection, riot, war, strike or labor difficulty; (iv) any act or omission by any unrelated carrier or other entity effecting the facilities or equipment over which the Company’s Services are provided; (v) any negligence by the customer or defects or failures of the customer’s equipment; and (vi) any negligent acts or omissions of third parties.

8. WARRANTIES. EXCEPT AS OTHERWISE EXPRESSLY STATED IN THIS AGREEMENT, THE COMPANY MAKES NO EXPRESS WARRANTY REGARDING THE SERVICES AND DISCLAIMS ANY IMPLIED WARRANTY, INCLUDING ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

9. BILLING DISPUTES. If you believe you have been billed by the Company in error, you must contact the Company within sixty (60) days of the date of the bill which contains the disputed charge. Refunds or adjustments will not be issued for any charge that is more than sixty (60) days old at the time you notify the Company. You may withhold from payment to the Company the disputed portion of any bill pending resolution of the dispute. You must pay all non-disputed charges on the bill by the due date indicated on the bill. The Company will notify you of the results of its inquiry, and either adjust the billing, issue a credit, or notify you that all or a portion of the disputed amount is still owed. You will be required to pay such amount within fifteen (15) days thereafter, and if you fail to pay this amount within the time required, your account will be deemed past due, and your Services will be subject to termination under Section 5 above. Any payments you withhold pending resolution of the dispute may be subject to a late payment charge.

10. MISCELLANEOUS.

a. Entire Agreement. This Agreement (which incorporates by reference the RTC Document) constitutes the entire agreement between the Company and you and supersedes all prior agreements, understandings, statements or proposals, and representations, whether written or oral. This Agreement can be amended only as provided in Section 2 above. No written or oral statement, advertisement, or Services description not expressly contained in this Agreement will be allowed to contradict, explain, or supplement this Agreement. Neither you nor the Company is relying on any representations or statements made by the other party.

b. Notices. Notices from you to the Company must be provided as specified in this Agreement. Notice from you to the Company made by calling the Company is effective as of the date that the Company records show that the Company received your call. The Company’s notice to you under this Agreement with respect to changes in rates, terms and conditions will be provided as described in Section 2 above. The Company’s notice to you under this Agreement for matters other than changes in rates, terms and conditions will be provided by one or more of the following: posting on our web site, recorded announcement, bill message, bill insert, newspaper advertisement, postcard, letter, or call to your billed telephone number.

c. No Third Party Rights. This Agreement does not provide any third party with a remedy, claim, or right of reimbursement.

d. Captions. The captions on the paragraphs and subparagraphs of this Agreement are inserted only for the purpose of convenient reference. The captions shall not be used to construe or interpret this Agreement nor to prescribe the scope of intent of this Agreement.

e. Assignment. The Company may assign all or part of its rights or duties under this Agreement without notifying you. You may not assign this Agreement or the Services provided under this Agreement without the Company’s prior written consent.

f. Severability. The invalidity or unenforceability of any particular provision of this Agreement shall not affect its other provisions. This Agreement shall be construed in all respects as if such invalid or unenforceable provision was omitted.

g. Governing Law. This Agreement shall be governed by the laws of the State of North Dakota. Any court proceedings or litigation arising out of or pertaining to this Agreement shall be venued in State District Court in Ward County, North Dakota.

Rates, Terms & Conditions

1. Application of Rates, Terms and Conditions
1.1 The rates, terms and conditions contained within this Rates, Terms and Conditions Document, hereinafter referred to as “Rates, Terms and Conditions,” are applicable to the provision of Interstate Long Distance Service, International Long Distance Service and Intrastate Long Distance Service, hereinafter collectively or individually referred to as “Service”, by SRT Communications, Inc., hereinafter referred to as the “Company”, as specified herein. Service is furnished subject to the availability of facilities and subject to transmission, atmospheric and like conditions.

1.2 These Rates, Terms and Conditions are incorporated by reference in the SRT Communications, Inc. Long Distance Services Agreement. The Long Distance Services Agreement and the Rates, Terms and Conditions together comprise the rates, terms and conditions applicable to provision of Interstate Long Distance Service, International Long Distance Services and Intrastate Long Distance Services by the Company. A copy of the Long Distance Service Agreement is attached preceding the Rates, Terms and Conditions. In the event there is a conflict between terms and conditions in the Long Distance Services Agreement and the terms and conditions in the Rates, Terms and Conditions, the terms and conditions in the Long Distance Services Agreement shall apply.

1.3 By accepting Service from the Company, the Customer accepts the Long Distance Service Agreement and Rates, Terms and Conditions as a binding agreement between the Customer and the Company.

1.4 The Company may change the Long Distance Services Agreement, including the incorporated Rates, Terms and Conditions, from time to time. Changes in rates, terms and conditions are effective no sooner than fifteen (15) days after the Company posts the modifications to the Long Distance Services Agreement or Rates, Terms and Conditions on its web site. The Company will also notify Customers of increases by bill message, bill insert or other reasonable commercial method at least fifteen (15) days prior to the effective date for the increases. Advance notice does not apply to increases in taxes and other charges described in Section 4.1(d) of the Rates, Terms and Conditions. The Company may decrease rates and charges without providing advance notice. Use of the company’s services after the fifteen (15) day notice period shall be construed as Customer’s consent to the changed rates, terms and conditions of the Long Distance Service Agreement or Rates, Terms and Conditions.

1.5 The provision of such Service by the Company as set forth in these Rates, Terms and Conditions does not constitute a joint undertaking with the Customer for the furnishing of any Service.

2. Definitions
Certain terms used throughout these Rates, Terms and Conditions are defined as follows:

Access Code
A sequence of numbers that, when dialed, connect the caller to the Provider associated with that sequence.

Application for Service
A standard order form which includes all pertinent billing, technical, and other descriptive information which will enable the Company to provide the Service as required.

Business Customer
The term “Business Customer” denotes those Customers whose use of the Company’s service is primarily or substantially of a business, professional, institutional or occupational nature, or for the administration of the activities of such institutions as clubs, hospitals, schools, colleges, churches and charitable organizations.

Company
SRT Communications, Inc., unless the context indicates otherwise.

Customer
Any individual, partnership, association, trust, corporation, cooperative or governmental agency or other entity which utilizes the Services provided by the Company. A Customer, as set forth herein, is responsible for the payment of charges and for compliance with all applicable terms of the Company’s Rates, Terms and Conditions.

Customer – Provided Facilities
The term “Customer – Provided Facilities” denotes all communications facilities provided by the Customer and/or authorized user other than those provided by the Company, including but not limited to terminal equipment.

Direct Dialed Call
The term “Direct Dialed Call” denotes a domestic interstate telephone call which is automatically completed and billed to the telephone number from which the call originated without the automatic or live assistance of an operator. This includes calls forwarded by call forwarding equipment.

Domestic
Domestic points include all fifty (50) states and all U.S. territories and possessions as defined in the Communications Act of 1934, and as amended by the Telecommunications Act of 1996, and as further defined by the Federal Communications Commission in their orders.

Equal Access
Has the meaning given that term in Appendix B of the Modification of Final Judgment entered August 24, 1982, in United States v. Western Electric, Civil Action No. 82?0192 (United States District Court, District of Columbia), as amended by the Court in its orders issued prior to October 17, 1990.

FCC
The Federal Communications Commission.

International Long Distance Service
International Long Distance Service is a Long Distance Service involving a telephone call originating in one country and terminating in another country.

Interstate Long Distance Service
Interstate Long Distance Service is a Long Distance Service involving a telephone call originating in one state and terminating in another state (also referred to as a “state-to-state” call). The term “state” for purposes of Interstate Long Distance Service includes all Domestic points including all fifty (50) states and U.S. territories and possessions.

Intrastate Long Distance Service
Intrastate Long Distance Service is a Long Distance Service involving a telephone call originating and terminating in the same state (also referred to as a “in-state” call). The Company provides Intrastate Long Distance Service within the state of North Dakota.

Local Exchange Carrier (LEC)
A telephone company which furnishes local exchange services.

Long Distance Service (LDS)
The term “Long Distance Service” denotes the furnishing of station-to-station direct dial intrastate, interstate and international switched network services to the Customer for the completion of long distance voice and dial up low speed data transmissions over voice grade channel from the Company’s Points of Presence to domestic points and international points. 

Other Common Carrier
The term “Other Common Carrier” denotes a common carrier, other than the Company, providing domestic or international communications service to the public.

Point of Presence
The term “Point of Presence” denotes the sites where the Company provides a network interface with facilities provided by Other Common Carriers, Local Exchange Carriers or Customers for access to the local area network. The Company’s Services are available where it has established a Point of Presence.

Rates, Terms and Conditions
Rates, Terms and Conditions refers to this document (also called Rates, Terms and Conditions Document) as a whole comprising the rates, terms and conditions applicable to the provision of Services to Customers by the Company.

Residential Customer
The term “Residential Customer” denotes those Customers whose primary use of the Company’s service is of a social and domestic nature and other use, if any, is merely incidental.

Service
The term “Service” denotes the offerings of the Company comprising Intrastate Long Distance, Interstate Long Distance Service and International Long Distance Service.

Telecommunications
The term “telecommunications” denotes transmission of voice communications or, subject to the transmission capabilities of the service, the transmission of data, facsimile, signaling, metering, or any other form of intelligence.

3. General Regulations – Interstate, Intrastate and International Long Distance Services

3.1 Service Description
The Company is a carrier providing Interstate Long Distance Service, International Long Distance Service and Intrastate Long Distance Service to Customers for their direct transmission of voice, data and other types of telecommunications within the United States and between points in the United States and international points, as described in these Rates, Terms and Conditions. With respect to Intrastate Long Distance Service, the Company’s Service is limited to calls both originating and terminating at points within the state of North Dakota.

3.2 Interconnection with Other Common Carriers
The Company reserves the right to interconnect its Services with those of any Other Common Carrier, Local Exchange Carrier, or alternate access provider of its election, and to utilize such Services concurrently with its own facilities for the provision of Services offered herein.

3.3 Undertaking of the Company
The Company undertakes to provide switched Interstate Long Distance Service, International Long Distance Service and Intrastate Long Distance Service in accordance with the terms and conditions set forth in the Long Distance Service Agreement and the Rates, Terms and Conditions.
Services are available twenty-four hours per day, seven days per week.

3.4 Use of Service
Customers are prohibited from and by their acceptance of Service agree not to use the Services furnished by the Company for any unlawful purpose or for any purpose prohibited under the provisions of any regulatory order.

3.5 Service Availability
Interstate Long Distance Service, International Long Distance Service and Intrastate Long Distance Service are available from points served by the Company in North Dakota. Interstate Long Distance Service, International Long Distance Service and Intrastate Long Distance Service are not available where the Company has not made arrangements for interconnection with the Local Exchange Carrier.

3.6 Access to Service
Where a Customer is presubscribed to the Company’s Service at a Company Point of Presence that is an Equal Access office, the Customer may use the Company’s Interstate Long Distance Service and Intrastate Long Distance Service by dialing 1+ the area code and number.
Where a Customer is presubscribed to the Company’s Service at a Company Point of Presence that is an Equal Access office, the Customer may use the Company’s International Long Distance Service by dialing 011 + the Country Code + the National Number (telephone number).
A Customer may access the Company’s Interstate Long Distance Service, Intrastate Long Distance Service and International Long Distance Service for Points of Presence served by the Company by dialing the Company’s seven-digit access code (101XXXX). Whenever the Company’s services are accessed by dialing the Company’s access code, the person or entity so accessing the Company’s services shall be treated as a Customer for all purposes of the Rates, Terms and Conditions.

3.7 Liability of the Company
The following provisions shall govern the extent of liability of the Company for any claims relating to Services provided by the Company:The liability of the Company for damages resulting in whole or in part from mistakes, omissions, interruptions, delays, errors or other defects in the Services provided shall not exceed the Company’s billed charges for the specific call, or portion thereof, which was affected. The Company has no affirmative duties to warn or protect the customer against toll fraud. No other liability shall attach to the Company;Neither the Company nor its officer, agents, or employees shall be liable for indirect, incidental, special or consequential damages; andThe Company shall not be liable for any interruption, failure or degradation of Services due in whole or in part to causes beyond the Company’s control, including, but not limited to: (i) acts of God, fires, flood or other catastrophes; (ii) any law, order, regulation, directive, action or request of any instrumentality of the United States Government, or of any foreign, state or local government; (iii) any national emergency, insurrection, riot, war, strike or labor difficulty; (iv) any act or omission by any unrelated carrier or other entity effecting the facilities or equipment over which the Company’s Services are provided; (v) any negligence by the customer or defects or failures of the customer’s equipment; and (vi) any negligent acts or omissions of third parties.

3.8 Assignment
Customer shall not assign or transfer the use of the Company’s Services except that, where there is no interruption or relocation of use, such assignment or transfer may be made to an assignee Customer, whether an individual, partnership, association or corporation, if the Company consents in writing to such assignment and provided that:
Customer of record (assignor Customer) requests such assignment or transfer in writing in accordance with paragraph (c) below: and
The new Customer (assignee Customer) notifies the Company in writing that it agrees to assume all outstanding obligations of the former Customer for use of the Company’s Services. These obligations include all outstanding indebtedness for the use of the Company’s Service. Consent to such assignment or transfer will not be unreasonably withheld.
Any permitted assignment or transfer of the Company’s Service shall not relieve or discharge any Customer from remaining jointly and severally liable with the new Customer for any obligations existing at the time of transfer or assignment.
Customer shall provide written notice to the Company at least forty-five (45) days prior to the effective date of any requested assignment or transfer. The company agrees to respond to a request to assign or transfer to another Customer within thirty (30) days of receipt of notification. All terms and provisions contained in the Rates, Terms and Conditions shall apply to any assignee or transferee.

3.9 Allowance for Interruption of Service
If, for any reason, the Service is interrupted, the Customer will only be charged for the Service that was actually used.
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4. Payment and Credit Regulations

4.1 Payment of Charges
Customer shall pay for all charges invoiced for usage of the Company’s Service hereunder. All bills are due as stated in the Customer’s bill statement.
Once Service is activated, Customer is liable for the payment of all usage charges for Services to be provided by the Company to Customer.
Charges associated with usage shall be billed in arrears.
Any applicable federal, state and local use, excise, sales or privilege taxes or similar liabilities chargeable to or against the Company as a result of the provision of the Company’s Services hereunder to Customer, shall be charged to and payable by Customer in addition to the rates indicated in the Rates, Terms and Conditions for Interstate Long Distance Service, Intrastate Long Distance Service and International Long Distance Service.
In the event the Company must employ the Services of attorneys for collection of charges due under these Rates, Terms and Conditions and any separate contract for special Services, Customer shall be liable for all costs of collection including a reasonable attorney’s fee.

4.2 Security for Payment
Authorization to Obtain Credit Information
The Company reserves the right to require all Customers to establish credit worthiness to the reasonable satisfaction of the Company. Upon application for Service, Customer shall be deemed to have authorized the Company to obtain such routine credit information and verification as the Company shall require in accordance with its then existing credit policies.
Deposit
Prior to Service activation or any permitted assignment, the Company reserves the right to require any Customer whose credit worthiness has not been established to the reasonable satisfaction of the Company to make a deposit to guarantee payment of charged. After Service activation, if Customer’s recurring charges are usage sensitive and Customer’s actual monthly usage exceeds amount being paid, a deposit or additional deposit may be required.
The total amount of any security deposit, if required by the Company, shall be a maximum of the Customer’s estimated charges for two (2) months’ service. Deposits may be applied against any bill(s) owed by Customer to the Company for Interstate Long Distance, Intrastate Long Distance and International Long Distance, to the extent that such bill(s) are unpaid more than thirty (30) days after the bill date.
After the initial thirty (30) days, a deposit will accrue interest at the rate not to exceed the rate required by state law.
A deposit will be returned by the Company under the following circumstances:
When an application for Service has been cancelled prior to Service activation, the deposit will be applied to any existing charges incurred in accordance with the provisions of the Rates, Terms and Conditions. The Company agrees to refund the excess portion of the deposit, if any, within thirty (30) days following settlement of Customer’s account. Upon the discontinuance of Service, the Company will refund Customer’s deposit to the extent that it exceeds any unpaid charges for installation and Service to Customer.
The unused portion of a deposit and accrued interest will be refunded if Customer has demonstrated its credit worthiness by paying each and every bill rendered by the Company for Service within the thirty (30) day period for each of the six (6) months following the tender of such deposit.
The refunding or crediting of Customer’s deposit and accrued interest in no way relieves Customer from complying with all terms and provisions contained in the Rates, Terms and Conditions or from tendering payments when due.

4.3 Termination or Denial of Service by the Company
In the event of non-payment of any bill forwarded by the Company to a Customer, the Company may, after written notice, suspend or cancel the Customer’s Services. Also, the Company may, immediately and without notice to Customer, and without liability of any nature, temporarily deny, suspend or terminate Customer’s Services for the following reasons:
Should Customer or Customer’s agent:
willfully damage the Company’s equipment, interfere with use of the Company’s Services by other customers of the Company;
unreasonably place capacity demands upon the Company’s facilities or Services;
violate any statute or provision of law, or any rule or regulation of any state or federal regulatory agency relating to communications; or
otherwise fail to comply with the provisions of the Rates, Terms and Conditions or applicable law; or
Should Customer become insolvent, the subject of any formal legal proceeding commenced in a court involving a voluntary or involuntary petition or proceeding in bankruptcy, seek protection or relief from creditors in a formal legal proceeding after a filing for such relief, or execute an assignment for the benefit of creditors; or
Should the Company determine that any Services provided are being used in an abusive, fraudulent or illegal manner, whether by Customer or Customer’s agent.

4.4 Customer’s Liability in the Event of Denial of Access to Service by the Company
In the event Customer’s Service is disconnected by the Company for any of the reasons stated in Section 4.3, Customer shall be liable for all unpaid charges due and owing to the Company associated with the Service. Customer’s deposit and accrued interest shall be applied to all cancellation charges applicable to the Service offering received by Customer.

4.5 Reinstitution of Service
If Customer seeks reinstitution of Service following denial of Service by the Company, Customer shall pay to the Company prior to the time Service is reinstituted (1) all accrued and unpaid charges, and (2) a deposit per Section 4, subparagraph 4.2(b)(1) in order to reinstitute Service.

4.6 Billing Disputes
If Customer believes Customer has been billed by the Company in error, Customer must contact the Company within sixty (60) days of the date of the bill which contains the disputed charge. Refunds or adjustments will not be issued for any charge that is more than sixty (60) days old at the time Customer notifies the Company. Customer may withhold from payment to the Company the disputed portion of any bill pending resolution of the dispute. Customer must pay all non-disputed charges on the bill by the due date indicated on the bill. The Company will notify Customer of the results of its inquiry, and either adjust the billing, issue a credit, or notify Customer that all or a portion of the disputed amount is still owed. Customer will be required to pay such amount within fifteen (15) days thereafter, and if Customer fails to pay this amount within the time required, Customer’s account will be deemed past due, and Customer’s Services will be subject to termination under Section 4.3 above. Any payments Customer withholds pending resolution of the dispute may be subject to a late payment charge.

4.7 Right to Back bill for Improper Use of the Company’s Services
Any person or entity which uses, appropriates or secures the use of Services from the Company, whether directly or indirectly, in any unlawful manner or through the providing of any misleading or false information to the Company and which use, appropriation, or securing of Services is inconsistent with the stated uses, intents and purposes of the Rates, Terms and Conditions or any restrictions, conditions, and limitations stated herein, shall be liable for an amount equal to the accrued and unpaid charges that would have been applicable to the use of the Company’s Services actually made by a Customer.

5. Interstate Long Distance Service and Intrastate Long Distance Service

5.1 Rates for Interstate Long Distance Service and Intrastate Long Distance Service
Interstate Long Distance Service and Intrastate Long Distance Service are available at the rates listed on the Company’s web site in the Long Distance section. The rates for the various offerings of the Company, including qualification requirements for individual calling plans, are listed at the Company’s web site and are incorporated by reference into the Rates, Terms and Conditions. Indications of inclusion of both Interstate Long Distance Service and Intrastate Long Distance Service in a calling plan is indicated for a calling plan by notation of “anywhere within the U.S.”, “anywhere in USA” or similar indication.

5.2 Direct Dialed Calls
Direct Dialed Calls, including Direct Dialed Interstate Long Distance Service and Direct Dialed Intrastate Long Distance Service calls are calls which are automatically completed and billed to the telephone number from which the call originated without the automatic or live assistance of an operator. This includes calls forwarded by call forwarding equipment.

5.3 Incoming Toll Free Service
Incoming Toll Free Service is a one-way inbound service originating on feature group facilities provided by the Company and terminating on a regular telephone line. This Service enables the Customer to receive calls which are toll-free to the originating party. The Customer is responsible for payment of all charges associated with calls so terminated. Rates are posted at the Long Distance section of the SRT web site.

5.4 Calculation of Billable Time
Initial and subsequent periods for all calls are billed at the same rate based on either full minute or six-second increments. Billing increments apply to call types as indicated following.
Direct Dialed (1+ Outbound) Interstate Long Distance Service and Intrastate Long Distance Service
Residential Customer Direct Dialed (1+ Outbound) calls are billed at full minute increments.
Business Customer Direct Dialed (1+ Outbound) calls are billed at six (6) second increments.
Incoming Toll Free Service Interstate Long Distance Service and Intrastate Long Distance Service
Residential Customer Toll Free Service calls are billed at six (6) second increments.
Business Customer Toll Free Service calls are billed at (6) second increments.

5.5 Call Duration
Call duration for purposes of chargeable time is determined as follows.
For Direct Dialed and Incoming Toll Free Calls, chargeable time begins when the connection is established between the calling station and the desired telephone, attendant board, or private branch exchange console.
Chargeable time ends when the connection is terminated.
Chargeable time does not include the time lost because of faults or defects in the Service.

5.6 Determination of Time of Day
In the event rates are dependent on time of day and day of the week, times are determined by the local time of the location of the rate center of the calling service point. Chargeable time for a rate period (e.g. 8AM-5PM) begins with the first stated hour (8AM) and continues to, but does not include, the second stated hour (5PM). The rate applicable at the start of chargeable time at the calling station applies to the entire call. If a call begins in one discount period and ends in another, the initial period discount applied is the discount in effect at the time the call is established. The charge for each additional minute of usage is the additional minute billing rate of the rate period in which the 

6. International Long Distance Service

6.1 Rates for International Long Distance Service
International Long Distance Service is available at the rates listed on the Company’s web site in the Long Distance section. The rates for the various offerings of the Company, including qualification requirements for individual calling plans, are listed at the Company’s web site are incorporated by reference into the Rates, Terms and Conditions.

6.2 Direct Dialed
Direct Dialed International Long Distance Service Calls are calls which are automatically completed and billed to the telephone number from which the call originated without the automatic or live assistance of an operator. Rates for International Long Distance Service for Direct Dialed calls to Canada are described under the various calling plan offerings of the Company described on the web site. Rates for International Long Distance Service for Direct Dialed calls to other countries are listed under “International Rates” on the Company’s web site.

6.3 Incoming Toll Free Service

International Long Distance Incoming Toll Free Service is limited to calls originating in Canada and terminating to a Company provided Incoming Toll Free Service. This Service enables the Customer to receive calls which are toll-free to the originating party. The Customer is responsible for payment of all charges associated with calls so terminated. Rates applicable to Incoming Toll Free Service for calls from Canada and additional terms and conditions for Incoming Toll Free Service are posted at the Long Distance section of the SRT web site.

6.4 Calculation of Billable Time
Initial and subsequent periods for all calls are billed at the same rate based on either full minute or six-second increments. Billing increments apply to call types as indicated following.
Direct Dialed (1+ Outbound) International Long Distance Service
Residential Customer Direct Dialed (1+ Outbound) calls are billed at full minute increments.
Business Customer Direct Dialed (1+ Outbound) calls are billed at full minute increments.
Incoming Toll Free Service International Long Distance Service
Residential Customer Toll Free Service calls is billed at six (6) second increments.
Business Customer Toll Free Service calls are billed at six (6) second increments.

6.5 Call Duration
Call duration for purposes of chargeable time is determined as follows.
For Direct Dialed and Incoming Toll Free Calls, chargeable time begins when the connection is established between the calling station and the desired telephone, attendant board, or private branch exchange console.
Chargeable time ends when the connection is terminated.
Chargeable time does not include the time lost because of faults or defects in the Service.

6.6 Determination of Time of Day
In the event rates are dependent on time of day and day of the week, times are determined by the local time of the location of the rate center of the calling service point. Chargeable time for a rate period (e.g. 8AM-5PM) begins with the first stated hour (8AM) and continues to, but does not include, the second stated hour (5PM). The rate applicable at the start of chargeable time at the calling station applies to the entire call. If a call begins in one discount period and ends in another, the initial period discount applied is the discount in effect at the time the call is established. The charge for each additional minute of usage is the additional minute billing rate of the rate period in which the beginning of each minute occurs.

August 2, 2018

Our Commitment: Respecting and Protecting Our Customers’ Privacy
Your privacy is important to us. SRT Communications, Inc. (SRT) respects and protects the privacy of our customers. SRT strives to maintain high standards for the protection of privacy over the internet. We carefully ensure that confidentiality of each customer’s account information. And we recognize that, as the provider of telecommunications services, we must also ensure the privacy of each customer’s telephone calling information.

SRT recognizes that the growth of online services, including Internet services, has created additional privacy concerns, particularly for consumers.

Online privacy concerns focus primarily on the protection of “customer identifiable” information which an individual or other customer reasonably expects to be kept private. As the term suggests, “customer identifiable” information is information that when associated with an individual identifies that individual. For example, a customer’s name, address, telephone number, and e-mail address.

The purpose of this statement is to explain to our visitors the type of information SRT obtains about visitors to our website, how we gather it, how we use it, how long we retain it, and how visitors can restrict the use or disclosure of personally identifiable information.

Information We Collect
The personal information SRT obtains about individual visitors to our website is information the visitor supplies voluntarily. This means that you can visit our website without telling us who you are or revealing any information about yourself. To gauge the effectiveness of our website, we do collect some generic information about our visitors. Our web servers automatically recognize a visitor’s domain name (such as .com, .edu, etc.), the point of entry from which a visitor enters our site including web pages, news letters, forms, which pages a visitor visits on our site, and how much time a visitor spends on each page. This information is not linked to any personally identifiable information about the visitor. SRT may collect personally identifiable information (such as name, email address, postal address) and/or personally identifiable information through this website. In certain situations, such as when you register for online billing, SRT will collect billing information, such as your credit card number and billing address, and we may share this information with our third parties contractors (such as your credit card company solely for the purpose of processing the transaction you have requested). You may choose to provide individual information to SRT in a number of ways through our website such as by:
  • Requesting a product or service from us;
  • Sending us email;
  • Applying for a job; or
  • Entering a contest.

How Your Information is Used
When visitors supply information about themselves for a specific purpose, SRT uses the information for that purpose (such as to provide the information the visitor has requested or to consider a visitor for a particular job). When visitors use our website to request information about products and services or about them, we may use the individual information as we would use the same information obtained offline – for example, to evaluate your service needs and contact you regarding additional services you may find useful. You have the right to choose not to receive this information by notifying us of your preference.

Confidentiality of Your Information
We do not sell individual information obtained online about our visitors. And, we will not disclose the individual information provided to us online to anyone outside of SRT unless you specifically authorize it (by using online bill payment, for example, you authorize us to provide information regarding the payment to your credit card company), it is required by law, or disclosure is necessary to protect the safety of customers, employees or property. Examples of disclosures permitted by law include the following:
  • To government, regulatory and legal authorities in response to a subpoena, to prevent fraud and to comply with an inquiry by a government agency.
  • To directory publishers in accordance with the FCC (Federal Communications Commission) directory listings order.
  • To credit reporting and/or collection agencies when necessary.

Email
SRT does not send unsolicited “junk” email (spam). We may use email to communicate with our customers, to respond to visitors’ emails, to confirm service requests, and to send information that a visitor has requested. If you receive an unwanted email from us, you can simply reply to ask not to receive future emails.

Security
SRT uses Secure Socket Layer technology with encryption for the transmission of sensitive data such as credit card information and Social Security Number. SRT is committed to safeguarding customer privacy on our website. We employ the following security measures to safeguard your transactions with us:
  • We maintain and protect the security of our servers and your personal information.
  • To secure the information collected online, prevent unauthorized access, maintain data accuracy and ensure only appropriate use of information, SRT has established appropriate physical, electronic and management safeguards.
  • We require user names and passwords to access sensitive data.
  • Unless you authorize unencrypted transmission, we will use industry standard encryption methods to protect your data transmission.

Links to Other Sites
The SRT website contains links to other sites. We are not responsible for the content or the privacy practices employed by other sites. Our Policy on Online Access by Children
  • Protecting the privacy of the very young is especially important.
  • The SRT corporate Web site is not designed to attract children under the age of 13 and SRT does not knowingly collect personal information from children on our Web site.

Privacy Policy Updates
  • This Privacy Policy supersedes and replaces all previously posted Privacy Policies.
  • Our Privacy Policy is regularly reviewed and revised to make sure we continue to serve the best interests of our customers.
  • We reserve the right to update this Privacy Policy to reflect any changes.
  • If we decide to change our Privacy Policy, we will post those changes to this Policy, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If, however we are going to use personal information in a manner different from that stated at the time of collection we will notify Web visitors by posting a notice on our Web site for 30 days.

Updated 12/10/2004
This SRTVision Service (Service) is being provided to subscriber (Subscriber), the end user, by SRT Communications, Inc. (SRT). The provision of service to Subscriber by SRT is subject to the terms described and the limitation of liability provided herein. There are no valid oral agreements between SRT and Subscriber. Subscriber’s acceptance of Service constitutes an agreement of the terms and conditions contained herein. Subscriber’s action is required to cancel Service. Cancellation may be processed by calling SRT at (701) 858-1200 or toll free 1-800-737-9130.

1. Description
SRT provides Subscriber Service for the purpose of enabling access to video (local broadcast channels, cable networks, music, premium movie packages, and video-on-demand), picture and/or music files via ‘home networking’, features or applications available on the Internet. SRT does not own or control all the various video content or communications facilities through which access may be provided.

Subscriber agrees:
  • SRT employees and agents shall be allowed reasonable access to your premises to install, inspect, maintain or disconnect services or equipment.
  • SRT will connect all devices to the network that were connected prior to SRTVision installation and verify working order. This includes audio or surround-sound systems and any connected game systems (Xbox 360, PS3, Wii, etc.), DVD or Blu-ray Disc Players, Internet connected TV’s, etc.  This applies only if the individual devices were configured prior to installation. If a wireless Wi-Fi footprint is degraded as a result of moving required equipment for SRTVision, SRT will provide an additional wireless access point, which must be returned upon disconnect.
  • Upon the customer’s request and subscriber possession of supporting equipment, SRT will connect SRTVision to the local area network and configure photo and music access/streaming as part of the service offering.  Requirements are Windows Media Player 11 on Windows XP or Windows Vista, or Windows Media Player 12 on Windows 7. Apple Mac is not supported on this service.  Photos must be less than 12 megabytes and music must be unprotected MP3 or unprotected ACC.
  • Exceptionally high bandwidth services on the local area network may impact SRTVision. These may include Bit Torrent clients, hosted mail and web servers, or other services that have a high number of Ethernet flows.  These services will not be supported by SRT in conjunction with IPTV. The services will not be restricted, however, and the SRTVision network may be isolated from the LAN to a separate residential gateway and the customer will lose music and photo sharing as described above and may be limited in future application services.  In bonded ADSL deployments, bandwidth may be restricted if isolated networks are required.
  • Equipment provided by SRT remains the property of SRT, its agents or assignees. Subscriber agrees to pay SRT: a) A charge for any SRT equipment damaged by subscriber and/or not returned to SRT, b) Any and all reasonable costs of collection or other action necessary to collect money owed, including, but not limited to, late fees, interest, attorney fees and court costs and c) Upon terminating service for any reason, you are responsible for the safe return of all SRT property.
  • Any unauthorized attachments to SRT’s equipment, or tampering with the SRT’s equipment, or unauthorized use of the SRT signals, may expose you to local, state and/or Federal penalties.
  • These terms and the service provided are not assignable by subscriber without the prior written consent of SRT. Subscriber shall notify SRT of any change of occupancy or ownership of the premises immediately upon such transfer of ownership or tenancy.
  • Subscriber acknowledges and agrees that SRT has the right at any time to preempt, without prior notice, specific programs or services advertised as available to subscriber and to determine what substitute programming, if any, shall be made available. SRT may at its discretion make additions, deletions or modifications to its current program line-up without liability to Subscriber.
  • This service provided hereunder may be terminated: a)By SRT, at any time, without prior notice (i) if    the subscriber fails to comply in full with all the terms herein;  b) if SRT loses the right or ability to  serve Subscriber; or c)by Subscriber, at any time, upon notice to SRT provided all the SRT equipment (including all receivers, converters, remote control units, modems, gateways, switches, adaptors, power supplies and any other electronic devices) are made available by Subscriber for removal by SRT, or are returned to SRT by the Subscriber. In the event of termination by SRT, any restoration of Service shall be solely at SRT’s discretion and on such terms as the SRT shall determine are necessary to resume Service on a commercially reasonable basis.
  • SRT makes no warranty, either express or implied, including, but not limited to, any implied warranty of merchantability or fitness for a particular purpose, as to any goods or services provided under this agreement. In no event, including in the case of a claim for negligence, shall SRT be liable for incidental, special, exemplary or consequential damages from whatever cause, including but not limited to loss of business or wages.
  • Residential Subscribers agree not to use the programming furnished hereunder except for home use on television sets connected for this purpose by SRT.
  • Subscriber agrees to pay all taxes, including, but not limited to, all sales, excise, real, and personal property taxes which may be levied or imposed by any government entity with respect to Subscriber’s property or service.

2. Credit
SRT DOES NOT GUARANTEE UNINTERRUPTED SERVICE OF ITS LINES OR EQUIPMENT. In some cases as determined solely by SRT in its complete discretion, an adjustment for service outage will, upon request by a subscriber, be made in the amount of the charges for such service. Any adjustment shall apply only to the period the interruption continues beyond twenty-four (24) hours after notice of the interruption is received by SRT. No other liability shall in any case attach to SRT. Request for adjustment on bills must be made within 45 days from period of trouble, interruption or billing question.

3. Subscriber’s Responsibilities
  • Review all terms of service
  • Provide SRT with accurate and truthful registration information and keep the information current while using the Service
  • Not to resell the Service
  • Subscriber is responsible for the results of subscriber’s use of the Service
  • Not to introduce viruses, worms or any other harmful code on to the Internet
  • Obtain and provide all required permissions if Subscriber uses the Service to receive, send, display, distribute or execute works protected by intellectual property laws including copyright and patent laws
  • Obtain, install and maintain suitable equipment and software necessary to access the Service
  • Not to use the Service for any criminal or illegal activities
  • Hold SRT harmless from liability if subscriber is offended, harmed or effected by information, products or services which subscriber accesses through the Service
  • Hold SRT harmless from liability for any damages or costs associated with Subscriber’s breach of or failure to perform Subscriber’s responsibilities
  • Provide SRT with requested identification when requesting password reset or in connection with other parental control features
  • Notify SRT if subscriber suspects unauthorized use of the Service. Until notified, Subscriber remains responsible for unauthorized use. Liability for use of a credit, debit or charge card remains subject to Subscriber’s agreement with Subscriber’s card issuer.
  • To pay charges for all Service usage Subscriber incurs by any means
  • To comply with all applicable laws and regulations including those specific to data privacy and international communications


4. Disclaimer and Limitation of Liability
Third party providers own, maintain, and support their programming content and/or services. The availability of such services and content are the responsibility of the individual programming provider. Certain content and/or services may contain images or language that are considered offensive or of an adult nature to subscribers. This material is the sole responsibility of the individual programming provider. SRT does not endorse such material and disclaims any and all liability from its content. If a subscriber is dissatisfied with the Service or features of the Service, UPON NOTICE FROM THE SUBSCRIBER, SRT will terminate the Service and refund the unused portion of the unused fees for the current month and future months, if paid, less balances otherwise due to SRT. This Service and products related to this Service are provided AS IS. No warranty is given regarding programming, service or products are error-free. SRT offers no guarantees or warranties on the performance of its network and/or data connections. SRT may terminate service provided to any subscriber found in violation of these terms and which constitutes misuse of SRT’s network or connected networks. SRT reserves the right to deny service to potential and current subscribers. SRT will be held harmless from any liability arising from special, indirect or consequential damages including, but not limited to lost profits, loss of opportunity, or other loss which may result from the use of, misuse of or lack of availability of SRT or their facilities.

5. Acceptable Use Policy
Actions which SRT considers misuse and violate SRT’s Acceptable Use Policy include:
  • Distribution and/or storage of material of any type or in any format on or over SRT systems or servers in any manner that constitutes an infringement of third party intellectual property rights, including rights granted under the US copyright laws.
  • Distribution of content that is obscene, lewd, lascivious, violent, harassing or objectionable, or content which violates 47, USC § 230


6. General Information
FCC Address: FCC, Cable Services Bureau, Consumer Protection Division, 1919 M St. NW, Washington DC 20554 – FCC Phone number (202) 416-0856

Call Before You Dig – There may be underground utility cables located in your yard. Digging into an underground cable line, phone line, electric cable, gas line or water and/or wastewater line could result in serious personal injury, service interruptions, property damage or pollution of the environment. If utility lines are cut you may be liable for charges.

Please call 1-800-795-0555 to locate underground utility cables.

Updated 4/12/2011

“In accordance with Federal civil rights law and the U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies, offices, and employees, and institutions participating in or administering USDA programs are prohibited from discriminating on the basis of race, color, national origin, religion, sex, gender identity (including gender expression), sexual orientation, disability, age, marital status, family/parental status, income derived from a public assistance program, political beliefs, or reprisal or retaliation for prior civil rights activity, in any program or activity conducted or funded by USDA (not all bases apply to all programs).  Remedies and complaint deadlines vary by program or incident.

Persons with disabilities who require alternative means of communication for program information (e.g., Braille, large print, audiotape, American Sign Language, etc.) should contact the responsible Agency or USDA’s TARGET Center at (202) 720-2600 (voice and TTY) or contact USDA through the Federal Relay Service at (800) 877-8339. Additionally, program information may be made available in languages other than English. 

To file a program discrimination complaint, complete the USDA Program Discrimination Complaint Form, AD-3027, found online at http://www.ascr.usda.gov/complaint_filing_cust.html and at any USDA office or write a letter addressed to USDA and provide in the letter all of the information requested in the form. To request a copy of the complaint form, call (866) 632-9992. Submit your completed form or letter to USDA by: 

(1)           Mail:  U.S. Department of Agriculture
                        Office of the Assistant Secretary for Civil Rights
                       1400 Independence Avenue, SW
                       Washington, D.C. 20250-9410

(2)           Fax: (202) 690-7442; or

(3)           Email: program.intake@usda.gov

USDA is an equal opportunity provider, employer and lender.

Updated 1/10/2019

The SRT Communications Incorporated (“SRT”) website (the “Service”) is an online information and communications service provided by SRT subject to your compliance with the terms and conditions set forth below. By accessing, browsing and/or using this website, you acknowledge that you have read, understood, and agree, to be bound by these terms and to comply with all applicable laws and regulations. If you do not agree to these terms, do not use this website.

These terms and conditions apply to websites owned and operated by SRT. Please note that certain SRT web-based services may have additional terms and conditions regarding your use of those services. Such terms and conditions, where applicable, will be available on the website associated with that service.

Permission to make internally use copies of the text, graphics, images and other information (“Content”) from this World Wide Web (“WWW”) server is granted subject to the following:

  1. Any copies must include the copyright notice of SRT,
  2. Any copies shall be used only for internal, non-commercial use,
  3. Permission is granted only to the person legally accessing this server and is not transferable to any other person.


The Content may contain other proprietary notices or describe products, services, processes or technologies owned by SRT or third parties. Except for the foregoing limited license to make and internally use copies of the Content, nothing contained herein shall be construed as granting to the user a license under any copyright, trademark, patent or other intellectual property right of SRT or any third party.

Member Account, Password, and Security
If any of the Services requires you to open an account, you must complete the registration process by providing us with current, complete and accurate information as prompted by the applicable registration form. You are entirely responsible for maintaining the confidentiality of your password and account. Furthermore, you are entirely responsible for any and all activities that occur under your account. You agree to notify SRT immediately of any unauthorized use of your account or any other breach of security. SRT will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge. However, you could be held liable for losses incurred by SRT or another party due to someone else using your account or password. You may not use anyone else’s account at any time, without the permission of the account holder.

Links to Third Party Sites
Some links on the website will allow you to leave the SRT website. The linked sites are not under the control of SRT and SRT is not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites.

Unsolicited Submission of Ideas
SRT welcomes your comments about our site, products and services (“Comments”). However, we ask you to limit your Comments to your experience with our site, products and services. SRT does not want to receive confidential or proprietary information from you through our website. Please note that any information or material sent to SRT will be deemed NOT to be confidential. By sending SRT any information or material, you grant SRT an unrestricted, irrevocable license to use, reproduce, display, perform, modify, transmit and distribute those ideas, concepts, know-how or techniques that you send us for any purpose. However, we will not release your name or otherwise publicize the fact you submitted materials or other information to us unless: (a) we obtain your permission to use your name; or (b) we first notify you that the materials or other information you submit to a particular part of this site will be published or otherwise used with your name on it: or (c) we are required by law to do so.

Privacy and Protection of Personal Information
See the Online Privacy section of this page for disclosures relating to the collection and use of your information.

Disclaimer of Liability
THE USER OF THIS SITE ASSUMES ALL RESPONSIBILITY AND RISK FOR THE USED OF THIS SERVER AND THE INTERNET GENERALLY. SRT DISCLAIMS ALL WARRANTIES. REPRESENTATIONS OR ENDORSEMENTS, EXPRESS OR IMPLIED, WITH REGART TO THE CONTENT, INCLUDING BUT NOT LIMITED TO THE DOCUMENTATION AND RELATED GRAPHICS, ACCESSED FROM, OR VIA, THIS SERVER OR THE INTERNET, INCLUDING BUT NOT LIMITED TO, ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULARY PURPOSE, OR NON-INFRINGEMENT. SRT DOES NOT ASSUM ANY LEGAL LIABLITY OR RESPONSIBILITY FOR THE ACCURACY, COMPLETENESS, OR USEFULLNESS OF ANY CONTENT, APPARATUS, PRODUCT OR PROCESS DISCLOSED ON THE SERVER OR OTHER MATERIAL ACCESSIBLE FROM THE SERVER. IN NO EVENT SHALL SRT BE LIABLE FOR ANY SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA, OR PROFITS, WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THE CONTENT, THIS SERVER OR THE INTERNET GENERALLY.

No Warranties
Information on this website may contain technical inaccuracies or typographical errors. SRT assumes no responsibility regarding the accuracy of the information that is provided by SRT and use of such information is at the recipient’s own risk. SRT provides no assurances that any reported problems may be resolved with the use of any information that SRT provides.

CONTENT PROVIDED ON THIS SERVER IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE, NONINFRINGMENT OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. NO ADVICE OR CONTENT GIVEN BY SRT, ITS AFFILIATES OR THEIR RESPECTIVE EMPLOYEES SHALL CREATE ANY WARRANTY. NEITHER SRT NOR ITS AFFILIATES WARRANTS THAT THE CONTENT ON THIS SERVER OR ON THE INTERNET GENERALLY WILL BE UNINTERRUPTABLE OR ERROR FREE OR THAT ANY CONTENT, SOFTWARE OR OTHER MATERIAL ACCESSIBLE FROM THIS SERVER IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

Information may be changed or updated without notice. SRT may also make improvements and/or changes in the products and/or the programs on the website at any time without notice. SRT may at any time revise these terms by updating this posting. By using this website, you agree to be bound by any such revisions and should therefore periodically visit the Terms and Conditions page to determine the current terms to which you are bound.

Universal Service is based on the principle that all Americans should have access to a baseline level of voice and broadband internet access service. Landline (voice) services include local usage at no additional charge, 911 emergency access, and toll limitation services to qualifying low-income consumers. Voice and broadband internet services are available from SRT Communications, Inc. in these serving areas: Antler, Berthold, Butte, Carpio, Deering/Granville/Norwich, Des Lacs, Donnybrook, Glenburn, Karlsruhe, Landa, Lansford, Martin, Maxbass, Metigoshe, Minot, Minot AFB, Mohall, Newburg, Sawyer, Sherwood, South Prairie, Tolley, Towner, Upham, Velva, and Westhope.

Effective August 1, 2019, monthly charges for these universal services are:

Basic local residential service                                                 $21.96 – $23.46
(Including extended area service to designated
nearby service areas) (Basic local service rates
vary among exchanges)

Broadband Internet Access                                                      $42.95 (25×2 Mbps)
Service starting at

Access to emergency service                                                    No additional charge
(Local government may assess a fee to pay
for special equipment)

Toll Blocking                                                                                    $2.00

LOW INCOME PROGRAMS                                                                                     Landline               Broadband
Lifeline (Wireless, Landline or Broadband discount)     12/1/2019    $7.25                       $9.25
(Toll blocking to prevent long distance                                   12/1/2020    $5.25                       $9.25           
calls from your phone is available at no                                 12/1/2021    $0.00                       $9.25
charge to qualifying low-income consumers)

Enhanced Lifeline                                                                          up to $25(additional monthly discount)
(Available to customers who live on Tribal Land)                                       

Enhanced Link-Up                                                                         100% of connection charges up to $100     
(Available to customers who live on Tribal Land)                                         

Fixed Federal, State and Local Prescribed Charges
Federal Subscriber Line Charge:

Residential & Single Line Business                                           $6.50
Multi-Line Business                                                                         $9.20

Universal Service Contribution Factor                                 24.4%
Telecommunications Relay Service                                         $.04
E911 Emergency Services                                                             $1.00 – $2.00
Access Recovery Charge                                                               $3.00