Question: Many of the websites I visit have chatbots, which pop up and ask me if I have questions or need help. How do chatbots work?
Answer: A chatbot is a computer program that’s designed to simulate human conversation. Users communicate with these tools using a chat interface or via voice, just like they would talk with another person. Chatbots interpret the words given to them by a person and provide a pre-set answer.
How a chatbot works depends on which type of technology is being used. There are three common types of chatbots available today: