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Brittany Armstrong

SRT Recognizes Month of the Military Child

SRT Recognizes Month of the Military Child

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This April, SRT joins the Military Child Education Coalition (MCEC) in celebrating Month of the Military Child. Nearly 2 million children in military families face unique challenges, including frequent moves and family separations. These remarkable young people demonstrate incredible strength and courage while adapting to new schools, making new friends, and supporting their families’ service to our nation.

We encourage our community to wear purple on Purple Up! Day on April 15, 2025, to show support for military children. Military kids are essential members of our community who deserve recognition for their strength and sacrifices.

To learn more about supporting military-connected children, visit militarychild.org.

SRT Member Service Specialist Receives Eagle Award

SRT Member Service Specialist Receives Eagle Award

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Allyce Scheresky, a Member Service Specialist at SRT, recently received an Eagle Award for the Month of December from the Minot Area Chamber EDC. The Eagle Award recognizes excellence in customer service and the recipients must be nominated to receive this award.
 

The customer who nominated Allyce had been experiencing various technical issues on their devices, and was impressed by Allyce’s patient and friendly nature. The nominator stated, “Allyce was helpful and knowledgeable concerning problems I was having with my phone and iPad. She fixed the problems and was very patient with this non-techy senior citizen. She’s SRT’s hidden gem.“

This is Allyce’s second Eagle Award nomination since she began working at SRT last year. Congratulations on this well-deserved recognition, and thank you for taking great care of our customers!

EMAIL SCAM ALERT

EMAIL SCAM ALERT

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Some SRT customers have received an email asking for them to update their eBill account information and accept new terms or conditions, or else their service will be shut off.
 
Unfortunately, this is called a phishing scam, aimed at trying to encourage you to click a link to a fraudulent website. If you receive messages like this, we encourage you to delete them. A few ways you can spot a phishing email include punctuation or grammar errors, unusual urgency, and a strange email address as the sender.
 
If you received an email like the example below, delete it without opening or clicking any links in the email. If you ever have questions about a strange or unexpected email from SRT, please contact us at 701-858-1200 to verify its contents.
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Two SRT Employees Graduate from Minot Dale Carnegie Course

Two SRT Employees Graduate from Minot Dale Carnegie Course

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SRT is proud to announce that our Member Service Supervisor, Stephanie R., and Lead Network Assurance Specialist, Connor A., graduated from the Minot Dale Carnegie Course earlier this week.

The Dale Carnegie Course helps people hone leadership, problem solving, and communication skills within a business environment. While they were enrolled in this course, Stephanie received the Outstanding Performance Award and Connor received the Crashing Through Award. Congratulations on your achievements, Stephanie and Connor!

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Connor and Stephanie's supervisors, Kari Kremer and Teal Myre, were able to attend the award ceremony and show their support. SRT CEO and General Manager, Cassidy Hjelmstad, was also in attendance.

Two SRT Employees Earn 2024 NISC Member Spotlight Awards

Two SRT Employees Earn 2024 NISC Member Spotlight Awards

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SRT is twice as proud that not one, but two of our talented colleagues have earned NISC Member Spotlight Awards: Cindy Obenchain, SRT System Analyst Coordinator, and Kari Kremer, SRT Network Assurance Supervisor.

In fact, SRT was the only organization with multiple winners this year!

The Member Spotlight Awards recognize National Information Solutions Cooperative (NISC) members who take a creative, resourceful approach to solving business needs using NISC software. SRT is a member of NISC, a leading provider of enterprise software and solutions to utility and broadband companies.

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Winners were selected from Utility and Broadband industries for each of the following categories: Financials, Service, Operations, Marketing, and Security/Infrastructure. Cindy won the Financials award for Broadband; Kari won the Operations award for Broadband.

For her award, Cindy was recognized as a prominent presence in the Broadband industry with impressive knowledge in all platforms of the NISC software. Nominators noted that she continuously looks for ways to improve efficiency, from submitting a software enhancement to implementing a new feature in the software. They also said Cindy “contributes to almost all projects at her organization. She is extremely thorough, and you know the project will be successful when she is involved.”

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Kari was nominated as a champion for learning and using NISC software to its fullest. Her nominators stated, “She is constantly testing new features and finding new ways of accomplishing tasks to increase productivity. She mentors and guides others in their adoption of NISC tools and is not afraid to try new ideas and get out of her comfort zone.”

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Cindy’s and Kari’s involvement and expertise with NISC ensures that SRT is making the most of the technology available to us. With employees like Cindy and Kari working every day behind the scenes, SRT members can feel confident we are committed to delivering them a superior service and experience – every day.

Congratulations, Cindy and Kari, on your well deserved Member Spotlight Awards!