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Beware of Student Loan Forgiveness Scams

Nearly 43 million Americans are eligible for student loan relief, according to White House estimates. To scammers, that means a big pool of potential victims.

The White House and Department of Education are warning student loan borrowers not to fall for scams related to debt relief. Applications opened up in October for the student debt relief program announced over the summer, and scammers will try to take advantage of any confusion that could surround the initiative.

To protect yourself from these scams, here’s what to do and what not to do:

DO sign up at www.ed.gov/subscriptions to be notified when the Student Loan Debt Relief application becomes available.

DO create an FSA ID at StudentAid.gov. You will not need it for the debt relief application but having an FSA ID can allow you to easily access accurate information on your loan and make sure FSA can contact you directly, helping you equip yourself against scammers trying to contact you. Log in to your current account on StudentAid.gov and keep your contact info up to date. If you need help logging in, follow these tips on accessing your account.

DO make sure your loan servicer has your most current contact information. If you don’t know who your servicer is, you can log into StudentAid.gov and see your servicer(s) in your account.

DO report scammers to the Federal Trade Commission by visiting reportfraud.ftc.gov.

DON’T pay anyone who contacts you with promises of debt relief or loan forgiveness. YOU DO NOT NEED TO PAY ANYONE TO OBTAIN DEBT RELIEF. The application is free and easy to use.

DON’T reveal your FSA ID or account information or password to anyone who contacts you. The Department of Education and your federal student loan servicer will never call or email you asking for this information.

DON’T ever give personal or financial information to an unfamiliar caller. When in doubt, hang up and call your student loan servicer directly. You can find your federal student loan servicer’s contact information at this link.

DON’T refinance your federal student loans unless you know the risks. If you refinance federal student loans that are eligible for debt relief into a private loan, you will lose out on important benefits like one-time debt relief and flexible repayment plans for federal loans.

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How to Delete an Old Email Address from Auto-complete
If you don’t delete the old email address for a contact after you enter the new one, your auto-complete list may populate the old address in the “To:” field when you compose an email. This can lead to problems, such as the recipient never seeing your email.

Here’s how to delete an old email address in some select email platforms:

SRT Webmail

1. Log in to your SRT Webmail account.
2. Locate the Apps drop-down at the top-left of the page and change from Mail to Contacts.
3. Click the check-box for the contact you wish to delete.
4. Click Delete in the Webmail menu bar.
5. Click OK to confirm.

Gmail

1. Log in to your Google account, then on your browser, go to contacts.google.com.
2. On the search bar on top, type the name or email address of the contact you want to remove.
3. Click the contact’s name or email address.
4. On the upper right corner, click the three-dotted icon.
5. Select Delete.
6. Click Delete to confirm.

Mail on Mac

1. In the Mail app on your Mac, choose Window > Previous Recipients.
2. Find the address you want to delete. You can search for it or sort the list by clicking a column header.
3. Click Remove From List.

Outlook

1. Open Outlook.
2. On the Home tab, click New Email.
3. In the To: field, type the first three characters of the cached name to trigger the auto-complete feature.
4. Highlight the name or email address by hovering over it or using the Down Arrow key.
5. Press Delete to remove the auto-complete entry.

Yahoo! Mail

1. From Yahoo Mail, click the Contacts icon.
2. Click the All tab.
3. Click on the contact’s name.
4. Click the More options icon *** | Delete contact.
5. Click OK to confirm you want the contact deleted.