SRT.COM

Service Notifications

Accessory Apps Phasing Out

Accessory Apps Phasing Out

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We appreciate your business and want to make you aware that products you may use have been discontinued by their manufacturer.

As of December 31, 2025, FileHopper and Password Genie will end and personal data within the apps will be deleted.

What you should do:

Double-check the apps you are using to see if you have any personal data you want to retrieve before December 31, 2025.

For instructions on exporting your data from Password Genie, go to www.securitycoverage.com/support/ and choose Password Genie.

For instructions on managing FileHopper data, go to www.securitycoverage.com/support/ and choose FileHopper.

Once you are done using the products or they’ve reached their end-of-life date (and you’ve removed any personal data you want to retain), you can delete the app from your device(s).

We want to help you find a suitable alternative to these products. Some options for free or low-cost alternatives include your device’s built-in applications and the following:

Password Vault: Bitwarden and LastPass

Cloud Storage: ProtonDrive and Sync

Dedicated technical support is available at 877-373-3320. Again, thank you for your business and we apologize for the inconvenience.

Service Affecting Outage

Service Affecting Outage

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3:00am Update
Service restored to all customers!
 
10:20pm Update
Technicians continue to repair the damaged fiber optic cable affecting service for some customers in SE Minot.
 
Many residential and business customers should have their service restored by midnight, but it will likely take a few more hours to complete the full restoration.
 
This is a significant cut, requiring the removal of a large 14” thick slab of concrete and rebar just to uncover the damage. 
 

7:05pm Update

SRT technicians have been on site working to restore service and will continue to work until the damaged cable has been replaced. There is no estimated time of repair but we will update here as information is available. Thank you for your patience.
 
Original Post
We have received reports of a cable cut that may be affecting phone and internet customers in Southeast Minot. We will post updates here as well as our Facebook page when we know more information. We apologize for the inconvenience.

Internet Upgrade – May 7 at 2:00 a.m.

Internet Upgrade – May 7 at 2:00 a.m.

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Early on May 7, 2024, SRT will be making a necessary and worthwhile upgrade to our Internet service. The maintenance window will begin at 2 a.m. on May 7 and is expected to last roughly two hours.

The good news: After the upgrade is complete, SRT will have added capacity to deliver fast, reliable Internet to all customers, today and into the future.

The other news: During the upgrade, your devices will still be connected but won’t be able to access the Internet.

We are conducting this maintenance at 2:00 a.m. to minimize the impact to our valued customers. However, we also recognize that many residential and business customers rely on their Internet 24/7. Please note this upgrade schedule and plan accordingly for the brief maintenance window.

We apologize for the inconvenience and look forward to getting your upgraded connection running as quickly as possible. SRT is committed to delivering the speed and performance you expect from your Internet. Thank you for your patience while we take this next step to deliver on that promise.