SmartHub and MySRT app will be unavailable on Sunday, June 7, beginning at 12:00 a.m. for a scheduled system upgrade. We appreciate your patience during this time and will update you once the scheduled upgrade is complete.
We appreciate your business and want to make you aware that SecureIT Plus is being discontinued by its developer.
As of March 31, 2026, full functionality of SecureIT Plus will end, as will its technical support and product updates.
This means that after March 31, 2026, the SecureIT Plus app will not have awareness of the latest threats and will not provide full protection. Also, the dedicated support staff for SecureIT Plus will be closed.
What you should do:
Once you have acquired a SecureIT Plus replacement, you should uninstall the app from your device(s) before installing the replacement. For SecureIT Plus uninstall instructions, go to www.securitycoverage.com/support/secureit.
We want to help you find a suitable alternative to the SecureIT Plus anti-virus application. Some options for free or low-cost alternatives include your device’s built-in applications like Windows Defender, and third party applications like Avast, BitDefender, and Sophos, to name a few.
SecureIT Plus dedicated technical support remains available at 877-373-3320 through March 31, 2026.
Please know that the SRT Internet Helpdesk remains available 24/7 at 701-858-7873. Again, thank you for your business and we apologize for the inconvenience.
We appreciate your business and want to make you aware that products you may use have been discontinued by their manufacturer.
As of December 31, 2025, FileHopper and Password Genie will end and personal data within the apps will be deleted.
What you should do:
Double-check the apps you are using to see if you have any personal data you want to retrieve before December 31, 2025.
For instructions on exporting your data from Password Genie, go to www.securitycoverage.com/support/ and choose Password Genie.
For instructions on managing FileHopper data, go to www.securitycoverage.com/support/ and choose FileHopper.
Once you are done using the products or they’ve reached their end-of-life date (and you’ve removed any personal data you want to retain), you can delete the app from your device(s).
We want to help you find a suitable alternative to these products. Some options for free or low-cost alternatives include your device’s built-in applications and the following:
Password Vault: Bitwarden and LastPass
Cloud Storage: ProtonDrive and Sync
Dedicated technical support is available at 877-373-3320. Again, thank you for your business and we apologize for the inconvenience.
7:05pm Update
Early on May 7, 2024, SRT will be making a necessary and worthwhile upgrade to our Internet service. The maintenance window will begin at 2 a.m. on May 7 and is expected to last roughly two hours.
The good news: After the upgrade is complete, SRT will have added capacity to deliver fast, reliable Internet to all customers, today and into the future.
The other news: During the upgrade, your devices will still be connected but won’t be able to access the Internet.
We are conducting this maintenance at 2:00 a.m. to minimize the impact to our valued customers. However, we also recognize that many residential and business customers rely on their Internet 24/7. Please note this upgrade schedule and plan accordingly for the brief maintenance window.
We apologize for the inconvenience and look forward to getting your upgraded connection running as quickly as possible. SRT is committed to delivering the speed and performance you expect from your Internet. Thank you for your patience while we take this next step to deliver on that promise.
