During this process, we have no reason to believe that any customer information has been compromised. The ransomware attack locked the email server but did not access account information or email content.
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10:30am Friday Update:
Please visit Statement on Email Service Interruption for an update on SRT’s email outage.
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6:00am Friday Update:
SRT’s email service is still experiencing an outage. Technicians from Mail2World, SRT’s 3rd party email provider, are working around the clock to restore service. We understand that email is important to your business and personal communication and sincerely apologize for the ongoing service interruption.
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9:38pm Update:
SRT’s 3rd party email provider, Mail2World, has indicated that in spite of their best efforts the service restoration is still in progress. We will continue to update you here.
Unfortunately, SRT email service is still experiencing an outage. We continue to be in communication with our email provider and will provide an update when there is additional information.
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Update
As of this morning, January 13th, SRT’s 3rd party email provider is estimating that email service will be restored by mid-afternoon today. We sincerely apologize for this service interruption.
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SRT Customers:
As customer needs evolve, SRT continually evaluates and updates our hardware and software to maintain security and performance. As a result, we have determined that we will end support of Personal Storage space that a number of customers have used for personal web page hosting. Customers that have utilized this storage space in the past were individually notified and given an SRT contact for any specific questions or concerns.
On December 31, 2021 support for Personal Storage ended and the servers were taken off-line.
Thank you for your understanding.
October 29, 2021 at 11:00 p.m. for up to two hours.
SRT’s email servers will be part of a scheduled maintenance tonight. During this time, customers may not be able to log into their email accounts. Please rest assured that all incoming messages will be queued and delivered to mailboxes as soon as the maintenance is complete, which is expected to take no more than two hours. Thank you for your patience while we perform this important maintenance!