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Service Notification – Email Service Interruption

Service Notification – Email Service Interruption

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5:30pm Saturday Update:
We continue to see signs of progress such as customers receiving some email. Mail2World has stated that functions may be returned incrementally so you may see notifications but not the full email, or be able to receive but not send. This is expected and normal. Some email may have timed out or have been returned to sender and may not be delivered. We hope to have more positive updates for you soon!

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10:30am Saturday Update:
A few SRT customers are reporting that a small number of emails are trickling into their mailboxes. While these reports are limited, and this is not the case for all customers, we take it as a positive sign of progress in restoring service.

During this process, we have no reason to believe that any customer information has been compromised. The ransomware attack locked the email server but did not access account information or email content.

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7:20am Saturday Update:
Mail2World, SRTs 3rd party email provider, continues to work diligently to restore email service to millions of email customers globally after a ransomware attack.
 
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6:53pm Friday Update:
We apologize that we have no new information at that time. We continue to be in contact with our email provider as they work around the clock to restore service.

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10:30am Friday Update:
Please visit Statement on Email Service Interruption for an update on SRT’s email outage.

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6:00am Friday Update:
SRT’s email service is still experiencing an outage. Technicians from Mail2World, SRT’s 3rd party email provider, are working around the clock to restore service. We understand that email is important to your business and personal communication and sincerely apologize for the ongoing service interruption.

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9:38pm Update:
SRT’s 3rd party email provider, Mail2World, has indicated that in spite of their best efforts the service restoration is still in progress. We will continue to update you here.

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4:48pm Update:

Unfortunately, SRT email service is still experiencing an outage. We continue to be in communication with our email provider and will provide an update when there is additional information.

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Update
As of this morning, January 13th, SRT’s 3rd party email provider is estimating that email service will be restored by mid-afternoon today. We sincerely apologize for this service interruption.

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SRT Customers:

SRT’s 3rd party email provider is experiencing an outage, which means all subscribers are not able to send or receive emails at this time. Our email service provider is working on resolving this issue and we will keep you posted on progress.
 
Thank you for your patience.8

Keep An Eye On Your Business:
Johnson Eyecare & Eyewear

Keep An Eye On Your Business:
Johnson Eyecare & Eyewear

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For any business, a break-in or burglary can result in loss of revenue and a blow to employee morale. But when the store at stake is a small, family-owned business, the potential risks are even greater.

“When you own a small business, everything is personal,” said Telli Johnson, Business Manager at Johnson Eyecare & Eyewear in Minot. “Our employees and our patients are like our family. It’s important to us that everyone is safe and secure from the moment they walk in.”

Telli and her husband, Dr. Darin Johnson, opened their Minot practice in 2007. Johnson Eyecare & Eyewear is the product of the Johnsons’ determination and Darin’s lifelong dream to open a private practice of his own—one that he could possibly pass down to his own children someday.

To protect the business they’ve worked so hard to build, the Johnsons invested in a surveillance and security system from SRT.

“You just never know what’s going to happen,” Telli said. “We can’t be there all the time, so it gives us peace of mind.”

Telli and Darin worked with the SRT team to determine a package that was right for their business, taking into account their size, location, office traffic, and other factors. SRT took care of the rest, ensuring that every piece was properly installed and professionally maintained.

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Now, Telli and Darin can access footage from 13 cameras strategically placed both inside and around the perimeter of the shop at any time, from anywhere, all with one mobile app. They can also arm or disarm the system’s motion, glass break, and door sensors with one tap on a smart device.

“It’s so simple, our kids could do it,” Telli said. “You just plug in a code and arm away.”

On a typical day, the Johnsons can set their system and all but forget about it. But in the few instances when the sensors have been triggered, Telli and Darin have been grateful for the investment they made to protect their business.

“When your alarm goes off, you get that call within 30 seconds from SRT’s dispatch,” Telli said. “There’s never a lag. If we don’t answer, they will dispatch someone right away to check on it. We know that someone is going to be there, even if we can’t be.”

One Friday afternoon, when the office had closed for the weekend and the Johnsons had ventured to their lake home 45 minutes from Minot, a back entrance to the building was not closed entirely. At 5 a.m. the following morning, a sudden gust of wind swung the door wide open, setting off the sensor.

Telli and Darin received a notification that their system had been triggered, but rather than panic, they could rest assured that SRT had them covered.

“We didn’t have to drive all the way into town to close it ourselves,” Telli said. “We could look on our phone and watch the surveillance footage to make sure no one got in.”

For Telli and Darin, the peace of mind that comes with their surveillance and security system is about more than the equipment—it’s about the people. After spending so much of their lives working toward this moment, they were not going to entrust just any company with the task of protecting their business.

“Being from a small area, we like to support the local businesses that support us,” Telli said. “When we call SRT, we know the people that we are working with. We trust them, and they recognize us every time we call.”

Every day, patients trust Johnson Eyecare & Eyewear to help them see the world more clearly. And when the Johnsons want to see what is happening in their business, they trust SRT.

“When you’re a small, family-owned business, it’s nice to know that you have an extra set of eyes to watch over things,” Telli said.

Keep an eye on your business with SRT. Call 701-852-8888 or visit srt.com/protectwhatmatters to learn more and find a system that works for you!

SRT CEO Elected to National Board

SRT CEO Elected to National Board

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MINOT, N.D. – Cassidy Hjelmstad, CEO and General Manager of SRT Communications, was elected to the National Information Solutions Cooperative (NISC) Board of Directors as District 14 Director of Communications. Her three-year term began January 1, 2022.

NISC is an information technology organization that develops, implements and supports software and hardware solutions for its members. They deliver advanced solutions, services and support to 882 independent broadband companies, electric cooperatives and other public power entities.

Hjelmstad is the fifth Chief Executive Officer/General Manager of SRT Communications, North Dakota’s largest telecommunications cooperative. For the past 11 years she has held executive positions at SRT, leading strategy to achieve business goals while delivering exceptional customer service.

“Cassidy brings a member-focused philosophy and a vision for growth as SRT’s CEO/General Manager,” said Kristi Miller, SRT Board President. “Her seat on the NISC Board of Directors adds to the positive influence she will have on our coop and the industry. She has direct experience with NISC’s systems and an objective understanding of their benefit to broadband companies.”

Hjelmstad also serves the region through several other Board and Committee appointments, including the NTCA Marketing Committee (The Rural Broadband Association); the NTCA Smart Rural Community Advisory Committee; the Broadband Association of North Dakota (BAND) Marketing Committee; the Minot Area Chamber Economic Development Corporation; Prairie Grit Adaptive Sports; and the Minot Area Community Foundation.

 SRT Communications, headquartered in Minot, North Dakota, is the state’s largest telecommunications cooperative. Established in 1951, SRT employs nearly 200 people and serves more than 48,000 customers across north central North Dakota. SRT is committed to bringing the benefits of fiber to rural and urban communities alike and earned the distinction as a Certified Gig-Capable Provider in 2017. Services include internet, TV, phone, and security/surveillance systems for home and business.

 NISC is an industry leader providing information technology solutions including financials, service, operations and marketing as well as many other supporting platforms and business services. With facilities in Mandan, N.D., Lake Saint Louis, Mo., Cedar Rapids, Iowa, and Blacksburg, Va., NISC and its subsidiary employ more than 1,200 professionals between the four locations and remotely throughout the United States. Additional information about NISC can be found at www.nisc.coop.

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TUTORIAL/FAQ

TUTORIAL/FAQ

Download Graphics to View Question: I’ve always used a mouse, but many of my friends swear by touchpads. What are the advantages of each?

Answer: A mouse is significantly better for people who work from a static location and have a large flat surface available. This is because using a mouse gives you incredible precision, which allows you to work more quickly and productively on your computer with a higher level of accuracy. In addition, using a mouse rather than a touchpad can be better for your well-being by keeping your shoulders, neck, and forearm more relaxed.

However, people who travel a lot for work or like to move their laptop from room to room at home will probably be happier with a touchpad. That way, you don’t have to carry a mouse around with you all the time and can more easily use a laptop from an airport chair or your living room sofa.

Even if you prefer using a mouse, it’s a good idea to get familiar with your touchpad so you can still use your laptop should your mouse quit working.

PERSONAL STORAGE: END OF SUPPORT

PERSONAL STORAGE: END OF SUPPORT

As customer needs evolve, SRT continually evaluates and updates our hardware and software to maintain security and performance. As a result, we have determined that we will end support of Personal Storage space that a number of customers have used for personal web page hosting.  Customers that have utilized this storage space in the past were individually notified and given an SRT contact for any specific questions or concerns.

On December 31, 2021 support for Personal Storage ended and the servers were taken off-line. 

Thank you for your understanding.