SRT.COM

Service Notifications

Email Service Notification

Email Service Notification

Update: Tuesday, May 9th 2:30pm
The issue has been resolved and all email seems to be sending and receiving as expected. If you are still having email trouble, contact the SRT Internet Help Desk at 701-858-7873 for assistance.
 
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Update: Monday, May 8th 12:30pm
Many customers using SRT Webmail, the SRT Email app, and some other email clients are now able to send and receive email.
 
Unfortunately, there are still some customers receiving a security certificate-related error. If you are still experiencing email trouble, contact the SRT Internet Help Desk for assistance. We appreciate your patience as they are working with a large number of customers as quickly as possible.
 
Thank you again for your patience and for doing business with SRT!
 
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Update: Monday, May 8th 7:30am
SRT email issues continue and are now affecting all @srt.com and @minot.com email customers including those using SRT Webmail and the SRT Email app. We apologize for the inconvenience and thank you for your patience as we work to resolve the issue.
 
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SRT is aware of an email issue for some customers which is causing an error message that says, “Mail cannot verify the identity of the server ‘imap.srt.com’.”
 
We do not have an estimated time of resolution.  Thank you for your patience.

ESPN3 ACCESS ENDING

ESPN3 ACCESS ENDING

Access to ESPN3, one of ESPN’s alternative channels, will also end when SRT’s TV platforms are decommissioned on or shortly after November 30th, 2022. ESPN3 is unique in that it can be viewed with a compatible device from any SRT Internet connection with or without an SRT TV programming subscription. However, ESPN3 is considered part of SRT’s overall TV “bundle” and will no longer be available when all other SRT TV programming ceases

Service Affecting Phone Outage

Service Affecting Phone Outage

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7:55 PM Update: All service is repaired. 911 and other services are working properly.
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An outage in the southern part of the state is causing issues for landline callers making 9-1-1 calls, long-distance, 1-800 calls, ATMs, and credit card terminals.
 
The issues are being investigated and further updates will be provided from Minot Police Department’s Facebook page at facebook.com/minotpd.

Service Notification – Email Service Interruption

Service Notification – Email Service Interruption

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5:30pm Saturday Update:
We continue to see signs of progress such as customers receiving some email. Mail2World has stated that functions may be returned incrementally so you may see notifications but not the full email, or be able to receive but not send. This is expected and normal. Some email may have timed out or have been returned to sender and may not be delivered. We hope to have more positive updates for you soon!

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10:30am Saturday Update:
A few SRT customers are reporting that a small number of emails are trickling into their mailboxes. While these reports are limited, and this is not the case for all customers, we take it as a positive sign of progress in restoring service.

During this process, we have no reason to believe that any customer information has been compromised. The ransomware attack locked the email server but did not access account information or email content.

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7:20am Saturday Update:
Mail2World, SRTs 3rd party email provider, continues to work diligently to restore email service to millions of email customers globally after a ransomware attack.
 
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6:53pm Friday Update:
We apologize that we have no new information at that time. We continue to be in contact with our email provider as they work around the clock to restore service.

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10:30am Friday Update:
Please visit Statement on Email Service Interruption for an update on SRT’s email outage.

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6:00am Friday Update:
SRT’s email service is still experiencing an outage. Technicians from Mail2World, SRT’s 3rd party email provider, are working around the clock to restore service. We understand that email is important to your business and personal communication and sincerely apologize for the ongoing service interruption.

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9:38pm Update:
SRT’s 3rd party email provider, Mail2World, has indicated that in spite of their best efforts the service restoration is still in progress. We will continue to update you here.

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4:48pm Update:

Unfortunately, SRT email service is still experiencing an outage. We continue to be in communication with our email provider and will provide an update when there is additional information.

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Update
As of this morning, January 13th, SRT’s 3rd party email provider is estimating that email service will be restored by mid-afternoon today. We sincerely apologize for this service interruption.

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SRT Customers:

SRT’s 3rd party email provider is experiencing an outage, which means all subscribers are not able to send or receive emails at this time. Our email service provider is working on resolving this issue and we will keep you posted on progress.
 
Thank you for your patience.8